****/22:: I came into the shop w/out an appointment that morning and explained to the lady upfront (Melissa, I believe) what was the matter. I also mentioned that we had used the shop before for other needs. She inquired to the manager who suggested she pass on the inquiry to one of the estimators. She spoke with Sam who willingly said she'd come take a look. Both of these gals where sssoo kind in handling my inquiry. Sam inspected my car and wrote up an estimate which was reasonable and she also said that she already had the majority of the parts and only need to order a few. I set up an appointment right then and there to have this shop do the work. I then proceeded to cancel another appointment from a different shop. By that afternoon, I got a call from Melissa who said they got the remaining parts & could do the work that afternoon if I were available. Wow!!! I
choose to go with ABRA again because the professionalism & helpfulness of both Melissa & Sam; Sam's calmness & knowledge & ability to provide solutions; of course specially the timing of when the shop could fix the issue. So... the biggest lesson here is because these employees handled themselves well, not only did they fix my car problem, they also made me feel like I'm am a valuable customer... a repeat customer at that!! So, again thank you Sam & Melissa of ABRA Plymouth, MN for your help & for the sweet way you took care of everything for me & my beloved SAAB! :)
1/27/2016
Gayle P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was surprised that it was completed in such a short time. They said it would take a week or longer. It looks great.
Thank you,
Gayle P
1/19/2016
Lori P. VERIFIED CUSTOMER
Vehicle Make : Ford
Great customer service!
1/16/2016
Tanya S. VERIFIED CUSTOMER
Vehicle Make : Jeep
The jeep looks great! Very well informed. Along with making sure the job was done right! Thank you! Tanys Steiner
1/15/2016
Joshua S. VERIFIED CUSTOMER
Vehicle Make : Mazda
I loved the communication throughout the process. Very professional and transparent, which as a customer is extremely important.
1/15/2016
Julie S. VERIFIED CUSTOMER
Vehicle Make : Acura
On time, thorough explanations and very professional interactions with Jesse. The continual updates were very reassuring. Thank you!!
12/31/2015
Jerrell G. VERIFIED CUSTOMER
Vehicle Make : Buick
Yes it was a very good experience.
12/26/2015
Alberto &. VERIFIED CUSTOMER
Vehicle Make : Ford
Once again I love their service. I am happy whith the hold crew
12/23/2015
Gary A. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank 4 going the extra mile. Great job
12/17/2015
Jack S. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent
12/14/2015
Daniel P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job.
12/12/2015
Kia L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service
12/10/2015
Bharat S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Perfect
12/9/2015
Mary E. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great about keeping me updated. Extended hours would be nice for working people.
12/9/2015
Linden P. VERIFIED CUSTOMER
Vehicle Make : Ford
Very friendly staff!
12/8/2015
Greg P. VERIFIED CUSTOMER
Vehicle Make : Ford
10! Great job
12/6/2015
Julie &. VERIFIED CUSTOMER
Vehicle Make : Honda
The team was professional, up to date with communication, and the van looks perfect. They did an excellent job.
11/21/2015
Kurt B. VERIFIED CUSTOMER
Vehicle Make : Lexus
They did a great job by any measure and everyone was very pleasant and efficient.
11/21/2015
Ashley W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I really enjoyed working with ABRA Auto Body & Glass for my car repairs. Dennis was a pleasure to work with as he kept me informed throughout the whole process. I would definitely recommend friends and family to go to ABRA for all vehicle repairs.