Bill was most helpful with making sure my car was repaired in a timely manner
4/16/2017
Bernard M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Bill was the best! My 3rd visit thanks to all the deer in Bucks.
4/15/2017
Michael M. VERIFIED CUSTOMER
Vehicle Make : Honda
Small piece in front of car on right not repaired
4/15/2017
Toan Phuc. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair is great. The look of the car is perfection. I couldn't be any happier!! Thank You Team Toyota
4/11/2017
Christopher M. VERIFIED CUSTOMER
Vehicle Make : Toyota
First, Bill Klein was absolutely fantastic throughout my entire process. With that being said, I received multiple emails on Monday stating that my vehicle was done and how I like my service etc. I did not actually get the car back until Wednesday (4-5-17) because it was not completed. Insurance stopped paying the rental car fee on Monday because insurance was notified my vehicle is complete. Enterprise did say they would attempt to rectify the situation, as of yet I have not seen a refund for the extended rental service.
My vehicle went into the body shop with a completely destroyed rear window and body damage. Understanding how dusty a body shop can be interior my vehicle is spotless. I'm sure the techs took a great amount of time to cover the interior. My problem however, is how that barrier was held in place, since both front seat belt will now not retract. I use them every day and know that it did not go into service with a seatbelt issue. Whether or not the seatbelts were used to hold a barrier in place is really not the issue, it now has just created another service call and downtime for my vehicle.
Thank you for your time,
Chris
4/6/2017
Darcie H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
You sent this and I have not received my car back yet.
4/5/2017
Deborah P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Prompt service, fair price, and very pleasant personnel and waiting room. This is the way to keep customers for service, repairs, and new car purchases. I am glad I bought my car here and that I stay here for service and repair.
4/1/2017
Rigefsky.lisa A. VERIFIED CUSTOMER
Vehicle Make : Jeep
Getting into a car accident is an incredibly stressful thing..but team Toyota made the whole experience easy and stress free. Steve and Julie called almost every day to give me an update and was very transparent about the process. Thank you so very much
3/31/2017
Syed R. VERIFIED CUSTOMER
Vehicle Make : Lexus
I waited for the writer before someone else did and instead of taking care of me he went to the other customer
3/30/2017
Burnett.mianna Burnett,geoffry. VERIFIED CUSTOMER
Vehicle Make : Jeep
Despite the face that it took 2 weeks instead of 5 days for my car to be completed, the situation was handle very professionally. I will certainly recommend Team Toyota to my family and friends.
3/23/2017
Daniel R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Specifically requested all new parts and received a refurbished bumper. Piece of saltine cracker on dash and a few light stains on passenger seat. Backup camera no longer functions properly. One side of trunk lid slightly raised. All things I can adjust/repair on my own. Only real concern is the plastic tarp residue apparently temporarily baked onto my vehicle somehow. Not the end of the world but "completely satisfied" wouldn't quite be a fitting description for me. Staff/general service individuals were nice and helpful but the actual repair team may need a slight refresher course. Overall experience 7/10, thanks
3/22/2017
Eric M. VERIFIED CUSTOMER
Vehicle Make : Honda
All done timely and effectively
3/4/2017
Joan S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The experience was excellent.Everyone was quick and efficient and pleasent.
2/26/2017
Jemema J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Will definitely come back. Julie and the rest of the staff are super amazing professionals. Thank you Team Toyota!
2/25/2017
Ray S. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent
2/24/2017
John F. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am receiving this survey and have NOT picked up my car. It really sure why I've received it.
2/21/2017
Edmund W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Every one involved was very professional, courteous and pleasant.
2/21/2017
Timothy G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Tesm Toyota told me the collision repair to my car was completed on Friday. I could not pick it up on Friday. I tried to pay over the phone and they could not find my paperwork for me to pay.
I have received text that the work is completed again today flowed by a text saying that I have picked up my car. I still have yet to pay for or pick up my car. Was placed on hold as I called as was my family. Was told they would return my call. Team Toyota service is now closed and not open on Sunday which leaves me without a car until Monday, that is if my paperwork can be found so that I may pay.
2/19/2017
Wilgins B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was blown away the job is si well done many thanks to the great team????????????
2/18/2017
Jenna H. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was told it would be ready on a certain day and it was not.
I had to wait a bit because when my car was returned to me the tire still had the original scuff on it.
I told someone about the noise my car now makes, it was written down and returned Ronnie with the same noises. Called and they stated i could bring it in when I am available but I will need another rental. Extremely inconveniencing.