DJ and Sarnan were awesome. They were the nicest people I could have asked to work with. They answered all my questions and cleared up all my worries.
3/21/2016
Christine C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent service and quality work
3/19/2016
Daryl &. VERIFIED CUSTOMER
Vehicle Make : Mazda
We are updated everyday by Kevin on the progress of our car repair which keep our mind at peace and not worry about anything. Customer service was excellent as well.
3/19/2016
Kevin G. VERIFIED CUSTOMER
Vehicle Make : Pontiac
They did great job with it keep it up
3/17/2016
Shannon E. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you! The car looks like it was never in an accident- and the vacuuming of the interior was a nice added bonus!
3/17/2016
Michael M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Looks good,finished job fast.thanks
3/17/2016
Dorcaf K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The repairs were finished earlier than anticipated making it earsier for me.l was quite happy about that. They also kept me updated every day. It was like l was there.
3/17/2016
Tyler F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My vehicles looks great where it repaired. Couldn't have asked for a better job than what Abra Roseville provided.
3/17/2016
June B. VERIFIED CUSTOMER
Vehicle Make : Ford
Great communication via email and phone calls
telling me status, problems that are being fixed and the potential timeline for completion. I found the Abra employees I dealt with very professional and will certainly recommend Abra to my friends and neighbors. At pick up time of car it looks just like brand new again.......Thank You All...June B
3/17/2016
Mathew R. VERIFIED CUSTOMER
Vehicle Make : Ford
Holding my vehicle for a ransom equal to the deductible cost me more than the deductible because I could not earn an income without the vehicle. The repair work is satisfactory. The payment policy is where I am unsatisfied.
3/15/2016
Lyly N. VERIFIED CUSTOMER
Vehicle Make : Toyota
The team was great and timely!
3/14/2016
Denise W. VERIFIED CUSTOMER
Vehicle Make : Saturn
Excellent customer service; appreciated how I was kept informed on the progress being made; very quickly repaired; friendly staff; definitely would recommend to others.
3/12/2016
Renie P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very prompt, friendly service. Kept me up to date the entire way. Thank you for making this a fast, smooth, simple process!
3/11/2016
Victoria W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My car is missing
3/11/2016
Kevin D. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Thank you guys so much!!! I totally appreciate you bringing the car to me! There was no way I could get there, and you went out of the way to drop it off to me! Great customer service! Thank you all again!!!!
3/11/2016
Joshua W. VERIFIED CUSTOMER
Vehicle Make : Honda
After meeting with one associate about my repair on two different occasions my repair was handed off to another associate. When I called to challenge an assessment made by the second associate regarding the extent of my repair the second associate quickly became angry and stated that I was questioning whether or not he knew how to do his job. Far from that, I was simply asking if he was sure about a conclusion he had made, a matter I had discussed with the previous associate at some length. The second associate seemed deeply angry and inexplicably prepared to have a fight with me over his assessment. After this disastrous interaction the associate transferred me to his manager who was very apologetic and assured me that he would address the matter with his employee. While I appreciate the attempt to make up for the horrible customer service I received I will never consider using this Abra location in the future and will certainly steer my friends and family clear of using their service as a result. I also intend to report my experience to my insurance company so they know what their customers might experience if they have the misfortune of crossing the wrong person on the wrong day.
3/10/2016
Paul B. VERIFIED CUSTOMER
Vehicle Make : Ford
Todd was very helpful and service was prompt
3/10/2016
April B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great communication. Todd and his team were outstanding professionals. I will highly recommend them anytime.
3/10/2016
Joan B. VERIFIED CUSTOMER
Vehicle Make : GMC
The people are amazingly friendly and nice. I felt very taken care of , no questions unanswered thank you
3/10/2016
Vikash &. VERIFIED CUSTOMER
Vehicle Make : Audi
Great communications, good overall time on completion. My only criticism would be I was told likely Friday, then pushed "for sure" to Monday. No problem, but then on Monday it was pushed to Tuesday, and I was told on Tuesday it would be done right before closing. Turns out it was finally finished up on Wed. Just annoying to keep having **** day added on.