Taylor and DJ were great to work with. Great communication on timing both at first meeting and by phone for updates. Thank you both!
The only item you can do without: the testing. I received no in progress text updates, and the "your car is ready" message arrived a good 20 min after I picked up my car. However, the communication was fantastic by phone!
2/16/2017
Gao V. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was very skeptical with Abra after hearing reviews with poor collision car repair with abra. However I felt like Roseville Abra team went beyond. They kept me updated, left voicemails when I was not available to answer my phone. Not only they pointed out a repair that was not done but they helped cleaned it up and apply pressure to my tire. Definitely exceed my expectation! Thank you!
2/16/2017
Hans H. VERIFIED CUSTOMER
Vehicle Make : Dodge
The staff at abra auto body took the time to keep me updated
and informed on the repairs every step of the way. They answered
all my questions and having work done there before
went the extra mile to make sure everything was done right.
2/16/2017
Hlitawci X. VERIFIED CUSTOMER
Vehicle Make : Toyota
My fender and bumber is not level with my hood and the paint does not match. Also I notice my hood was buffed And there's some visable scratches
2/16/2017
Charles G. VERIFIED CUSTOMER
Vehicle Make : Toyota
You did excellent job.Thanks
2/12/2017
Mylee K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work, will definitely recommend to others
2/11/2017
Bruce M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Our experience having our car repaired at ABRA on this occasion was as it always has been in the past - EXCEPTIONAL!
Kevin and the staff were extremely accommodating and efficient. They offered us several times and dates to have the work completed. The work was done quickly and completely to our satisfaction. One of the technicians, Chad, helped us get the car back to our home after my wife had eye surgery and was unable to drive at all.
Overall, our experience could not have been any better and we surely will return again if we ever need repair services and would recommend this ABRA location to whomever might need such repair service.
Sincerely,
Bruce & Jean Myers
2/10/2017
Anna L. VERIFIED CUSTOMER
Vehicle Make : Ford
Tony was great. Super helpful and knowledgeable.
2/10/2017
Joshua X. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Still have a small gap underneath headlight
2/9/2017
George &. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Great communication.
2/9/2017
Victoria C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone was very nice and it was a quick transaction! Thank you!!
2/9/2017
Sarah D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Taylor was wonderful and went above and beyond. Your staff is excellent.
2/8/2017
Donald H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Good job, Taylor is a great representative!
2/4/2017
Taylor P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Horrible customer service; didn't call when they said they would; did not listen to my wishes at all- STARTED ON MY CAR SEVERAL DAYS LATER THAN PROMISED. I will NEVER be using this business again. Absolutely disgusted with how badly I was treated and disrespected.
2/2/2017
Denise O. VERIFIED CUSTOMER
Vehicle Make : Subaru
So pleased with the courtesy, attentiveness & efficiency of service.. & pleasantly surprised that they cleaned the inside of my car.. I'd had a glass bottle of juice freeze & explode in my car & I hadn't gotten it all cleaned up because of the cold weather.. they did a wonderful job of doing that..
1/27/2017
Mike Z. VERIFIED CUSTOMER
Vehicle Make : Toyota
Early in the process ABRA did not call me when they said they would. It took 10 days before I could even get an estimate on when it would be complete. I assume ABRA was just overbooked. Once repairs were started, ABRA did a great job keeping me informed. The bodywork and paint looks just as good as before the accident. Small issues like aiming the headlights and checking the safety for the remote start were forgotten. I brought the car back to get the remote start safety fixed, I was there for 2 hours and left with the remote start still not working and a bunch of epoxy stuck to the underside of my hood. I was able to fix it myself with a socket wrench once I got home, I guess the technicians that day didn't realize it was adjustable.
1/24/2017
**** A. VERIFIED CUSTOMER
Vehicle Make : Acura
Great communication start to finish. And the work looks perfect.
1/24/2017
Theodore M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair work on my Camry was done beautifully and in a short amount of time. I was kept advised during the process of repair and appreciated being informed during the repair process. Thank you for a job well done!
Irene Molitor
1/24/2017
Ann S. VERIFIED CUSTOMER
Vehicle Make : Subaru
HI''''I was going to phone you tomorrow, Monday, and call you to
say I am very satisfied. My car is satisfied also!! Many Thanks. Ann S
1/22/2017
Gary F. VERIFIED CUSTOMER
Vehicle Make : Jeep
I was just another push him through and get our money. I called Taylor to discuss issues and left a message but he didn't call me back, called my insurance agent. I will never use Abra again and warm friends of your services. I will not talk to anyone from Abra so do not call!