When I picked up my car I pointed out that the hood over hug the bumper and I didn’t think it was right, that before there was a smooth transition between the hood and bumper casing. The representative indicated he wasn’t sure if it was right or not. He popped the hood and we looked at the fasteners and he said he didn’t see how else it could be. Later I looked at other Mazda 3 hood/bumper alignments and could see clearly that there is no over lap and that there is a smooth transition between the two. I will be taking it back and discussing how to rectify this. I also noticed new light scratches in my top coat all along my drivers side. There was a scratch on the new painted bumper cover and another spot that had an irregularity in the paint. The representative said that that spot should have been sanded out. He didn’t indicate any willingness to deal with these issues in the moment by keeping the car and fixing them. I didn’t feel like I had the proof about the hood/bumper to insist it be fixed. When I saw the repairs I had already signed the paperwork stating they had fixed the original issues. They have not fixed the issues and I will be going back to discuss how to fix these issues.
11/19/2017
Robyn U. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Mike at Coon Rapids, MN ABRA was great and very informative.
11/16/2017
Chiduzor O. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Mike did a fantastic job updating me on the status of the repair
11/16/2017
Frank A. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent people excellent service
11/10/2017
Theresa P. VERIFIED CUSTOMER
Vehicle Make : Ford
Amazing job
11/9/2017
Cathy S. VERIFIED CUSTOMER
Vehicle Make : Nissan
The work is great. I was extremely please with the daily communication, which helps take away any anxiety regarding the repairs and costs. It means a great deal when you have a tight budget. Thank you.
11/4/2017
Kristina K. VERIFIED CUSTOMER
Vehicle Make : Kia
Thank you for the excellent communication and customer service.
11/4/2017
Vicky K. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did an awesome job!
11/3/2017
Joseph W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone promised more than I thought they would do. They did all they promised. Excellent service.
11/2/2017
Ronald J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good communication and service. They got my car in quickly, facilitated a rental. Very well done
11/2/2017
Merissa H. VERIFIED CUSTOMER
Vehicle Make : Ford
Mark got me into the first available appt. Excellent customer service. Great communication. I felt very comfortable leaving my truck there.
11/1/2017
Sidney F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great Service!
11/1/2017
Kari B. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Very friendly, and kept in contact on what was happening on my car
11/1/2017
Steve M. VERIFIED CUSTOMER
Vehicle Make : Ford
Great communication very professional, excellent workmanship. Could not of had a better experience as I dealt with repairs from an accident .
11/1/2017
Vickie L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Abra personal were very efficient and pleasant to deal with. My Prius is like new!
10/30/2017
Kevin F. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was a very positive experience. Excellent work.
10/28/2017
Chris W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Taylor was fantastic, and I appreciated the consistent communication keeping me in the loop! I was so impressed with the customer experience that I’ve applied for a Talent Acquisition position with ABRA!
10/27/2017
Elwin R. VERIFIED CUSTOMER
Vehicle Make : BMW
This is my 4th opportunity to have ABRA perform body work on my vehicles. Excellent results every time.
10/27/2017
Richard C. VERIFIED CUSTOMER
Vehicle Make : Subaru
My 2014 Subaru Outback looks better now than it did when it was new.
10/27/2017
Ronald M. VERIFIED CUSTOMER
Vehicle Make : Honda
ORDERED WRONG PART, EXTENDING OUR WAIT. PAINTING FLAWS EXTENDED OUR WAIT ANOTHER DAY