The customer service was okay, I didn't complete get the service I wanted. I felt like I was mishandled in the process when I drop off my car on Monday. I had wish the level of knowing I was being taking car would help me ease the stress but it created more problems then it should. I also disagree how lack of prepared when I arrived so my car would have been taking care of instead of wasting 30 mins of my time arguing about my car damage it felt disrespected and rude. I was not happy and uncomfortable.
8/18/2016
Carey &. VERIFIED CUSTOMER
Vehicle Make : Dodge
You did a fantastic job. Truck looks like new. Thanks. Carey.
8/17/2016
Kaab V. VERIFIED CUSTOMER
Vehicle Make : Toyota
I thought you guys did a fabulous job. I felt really welcomed by everyone in Abra. Ed Jones and Nick Huston was a big help and was there every step of the way. So good job you two! Both of you guys are amazing. And finally, thank you Abra for the awesome service you gave me.
8/17/2016
Tiffany B. VERIFIED CUSTOMER
Vehicle Make : GMC
I will continue to come to this location as the customer service is always appreciated. They keep you informed and do a great job. Thanks for your help Matt!
8/12/2016
Roger W. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Top flight work, excellent service.
8/12/2016
Anthoni B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great communication and excellent service.
8/11/2016
Mary K. VERIFIED CUSTOMER
Vehicle Make : Nissan
The actual repair was done well. My dissatisfaction started when Abra contacted me to set up my appointment (Western Nat'l insurance made contact with Abra and gave my contact info.) Tiffany was not very knowledgable on how the scheduling system worked as she proceeded to give a day and time and after accepting that time, she apologized and said that time did not work. That same sequence happened again before I had an actual appointment time set.
I brought my car in to the Burnsville location on a Tuesday. It was brought to Fairbault on Wednesday. It was brought back to Burnsville on Friday. On Monday I learned no work had yet to be completed on my car yet.
Once the actual work started I have only positive comments but the nearly week long timeframe that past before worked had started that I find unacceptable. If staffing didn't allow for my car to be worked on until August 1st, don't tell me I can bring it in on July 26th.
8/6/2016
Michael R. VERIFIED CUSTOMER
Vehicle Make : Kia
Good jobs!
7/26/2016
James L. VERIFIED CUSTOMER
Vehicle Make : Audi
Good work. ????
7/23/2016
Katrina W. VERIFIED CUSTOMER
Vehicle Make : Honda
Awesome, easy experience!
7/22/2016
Mary W. VERIFIED CUSTOMER
Vehicle Make : Ford
The communication regarding status was great and repairs were timely!
7/21/2016
Karin J. VERIFIED CUSTOMER
Vehicle Make : Honda
It looked great!!
7/10/2016
Wayne H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Fast, efficient and perfect.
7/8/2016
Terry W. VERIFIED CUSTOMER
Vehicle Make : Jeep
Strong petroleum smell inside at pickup. Took an hour with windows open to dissipate.
6/26/2016
Jennifer P. VERIFIED CUSTOMER
Vehicle Make : Lincoln
The team at Abra was excellent. They kept me informed through the whole process and my car looks great - Thank you!!
6/22/2016
Jennifer B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Ed was awesome!!! He always kept me up to date about my car, and when things didn't go as planned, he informed me right away and kept in contact with me every day. I couldn't have asked for anyone better to work with than Ed at Burnsville Abra! Thank you!
6/17/2016
Janet C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My representative Sarano was outstanding from the moment I came to the door this location treated me wonderful service was fast efficient and took care of everything in one spot I will make sure I send everyone to them if they ever need car repair paint services
6/15/2016
Jamie D. VERIFIED CUSTOMER
Vehicle Make : Scion
Very accommodating. Job was done same-day which was very convenient.
6/9/2016
Larry/mary G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent work! My car looks better than it did before the accident!