While your text messages that purport to give status are cute, they are not the least bit helpful. A five day repair turned unto nine and I had to call you daily to get any kind if idea what was going on, usually gaining no insight and being told you would call back (which never happened). If you had simply sent me a useful text or called, I would have been ok with extra needed time. Additionally, the final cost was in more than 10% greater than the original quote (4800 vs 4250). Some form of communication on that would have been proper before I showed up to claim my vehicle. Overall, while the work performed was good, I cannot reccomend to others that your communication is good with your customers and will probably suggest to friends they should seek service elsewhere.
6/20/2014
Terence J. VERIFIED CUSTOMER
Vehicle Make : Scion
Thanks for your service on my car
6/17/2014
Daniel J. VERIFIED CUSTOMER
Vehicle Make : Ford
So far so good. Chris and Jason and the team did a nice job.
6/13/2014
John B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service, friendly attentive staff. Works looks great. Thanks for washing my vehicle when you were all done.
6/11/2014
Patrick L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great service! Im a happy customer
6/5/2014
Karl R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I appreciate the management team addressing any issues I had. I was very satisfied .
5/31/2014
Priscilla B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Personable staff
Fast, effective & efficient
5/30/2014
Mark S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I appreciated the text updates. Overall the staff was courteous and professional and timely in their estimate of work completion and cost estimate.
5/18/2014
Florian E. VERIFIED CUSTOMER
Vehicle Make : Dodge
Everything and everybody was so nice, the service was excellent. Would recommend a friend or anybody for your services. Thankyou guys!
5/17/2014
Calvin G. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Everything was awesome!!! The car looks better now than it did prior to the work being done. The staff went out there way to make sure I was taken care of from start to finish. They even buffed my headlights wich was not part of the repair. This is the second time in the last 6 months I have dealt with Abbra and I would refer anyone to them.
5/16/2014
Danzel R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
It was Great
5/14/2014
Patricia B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great Cust Svc . Chris and. Jason were both amazing. Thank you.
5/12/2014
Charles W. VERIFIED CUSTOMER
Vehicle Make : Volvo
Angelo went above and beyond to make sure a was satisfied and his paint work unparalleled. Phil remembered my car and new how much clear the car had and buffed out a scratch I didn't think could be buffed. Jaime my estimator was great as well. The only thing I would note is this is now a collision and glass shop not at all a custom shop and even though all the same great staff from Black & White Autobody is there itis more geared more as an assembly line type repair shop. I have to say that even though my experience was different from the previous shops way of doing things I would still take another car there for repair. I like how they listened to me and marked all the areas that needed repair as well as putting them down on a work order.
5/10/2014
Jeremy V. VERIFIED CUSTOMER
Vehicle Make : Audi
They were very considerate of my concerns and they made sure they fixed anything I brought up
5/9/2014
Braden P. VERIFIED CUSTOMER
Vehicle Make : Ford
My experience with Abra was excellent not only was the repair done to standard it was done quickly and they also fixed a few other scratches and another door ding at no cost. The crew at Abra was pleasant to deal with I will definitely do other business with them.
5/9/2014
Brett S. VERIFIED CUSTOMER
Vehicle Make : Ford
Val was awesome and a complete delight to work with! Thank you for such a painless experience. I will recommend you to anyone I know who might need your services.
5/5/2014
Steven S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Outstanding customer service all around. Everyone very friendly and very knowledgeable. Work completed with high-quality ahead of schedule. Great communication along the way.
4/29/2014
Nilaja H. VERIFIED CUSTOMER
Vehicle Make : Nissan
The person who helped me all the way through the entire process, Jamie, was great! She answered every question I had and explained things in detail when I didn't understand something. I had a great experience overall.
4/22/2014
James J. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was informed my vehicle was ready but the audio system was not checked. I had to return my vehicle so that you can recheck it. I will say that the customer service has been satisfactory throughout the entire experience.