Abra Auto Body Repair of America - Eagan

This is the second time I've been to ABRA for auto body repairs. They are always so nice and do a great job. I would always recommend going to ABRA to my friends and family

Thanks abra

Mike Anderson, assistant manager, when I asked for an estimate of how long it would take to repair my vehicle, said it would take five days. I was surprised so I told him that I would to know for how long I should lease a rental car. He said again, " five days." I said, "wow, really?" Mike repeated for the third time, "five days." So, I said, well you're the espert. On the fifth day, Mike Anderson called me and said it would take another five days to repair my car. It was a Friday, so that meant that I had to extent my car rental another five days, which I did. At the end of that period, I was called to pick up my car. When I arrived, the fender was not properly aligned. Mike agreed. Mike assured me that it would be ready the following day. When I returned, the alignment was a little better but Mike agreed with me that it could be better. He then said that Abra would pick up the cost of my rental car, as I was required to keep my rental car even longer. I sent Mike a confirming email of his offer. Mike told me that he would call Budget Rental Car and take care of the cost of the rental. Before, I could pick up my car that Abra was to repair, Budget Rental Car service started calling me demanding that I return the rental car. I thought this was a mistake because Mike had assured me that he would contact Budget and take care of the rental. Long story short, Mike did not pay for the rental and he had not contacted Budget as he had assured me that he would. Consequently, when I returned the Budget Rental Car, I was charged an additional hundred dollars per day for the period of time that I had the Budget Rental Car without, what I had thought, was proper authorization.

great quality work! very prompt in giving feedback and updates while car is being repaired. highly recommended.

Cleaning my headlights made a HUGE difference in visibility in the dark. Thanks! I'd tell other customers about it as I had never heard that it was even possible until my son-in-law told me.

You did a great job for my Evoque. I am very happy for the 5 star level service. I will tell all my friends about your body shop . Thank you again.

They got my car back to me promptly and the work looked great!!!

Excellent service. Very pleasant. The email updates were helpful.

the people I worked with were nice and cooperative.

Friendly

Fantastic experience overall - the results were impressive and the overall process was really easy. Couldn't be happier with experience. Only down point is that detailed survey link doesn't work - please resend so I can provide scores they deserve. Thanks

You have helped us many times throughout the years and have done excellent work. We have lived in eagan for 12 years and have always brought our vehicles to you because of easy fixes you helped with and the great customer service (Phil especially). This last time I was totally satisfied with the work but not satisfied with the customer service from Mike. When I first arrived I had to wait at least ten minutes while Mike finished a personal conversation that I could hear. I was also annoyed that I asked for a bid on door dents and never received it. When he called with the final price I asked and he told me it would be about 150. Then I asked him to talk to my husband and he told him it would be 600 because he went out and looked again. That should have been done beforehand. We would like to continue to bring our vehicles to abra but in all honesty may go elsewhere if we had to work with Mike. Again, quite pleased with the work done! Thank you!

Paul and Kim were wonderful. They quickly got me in as I was leaving town! Great follow-up, too! Thank you!

I received great device from Kim and cara. Thy made the process quick and painless.

Great job done in a very timely manner. Everyone was friendly and customer oriented. Mike did an awesome job communicating.

Paul was very helpful in explaining the process and expediting my service. It was done sooner than expected and at a fair price.everyone at the Eagan location was courteous and helpful . I have referred friends to Abra-Eagan due to my positive experiences there and will continue to do so.

Eagan Abra was amazing. Mike went out of his way to accommodate my vehicle. The man who took the dents out and buffed the scratches switched his schedule around to fit me in. This out is top notch. Thank you, all!!

Well done

Abra at the Eagan location went out of their way to satisfy. jimmy the manager was very professional an did a great job explaining everything.

Twice the craftsmanship on fixing the door seam was very poor. I was surprised the job was claimed done, and customer was asked to pick up the car with this level of work.