Service King New Braunfels

Car looks wonderful. Kenneth was great.

I Don't feel that I received any feedback or discussion at anytime regarding my repairs. Kenneth seemed pre-occupied and not helpful at all. You do not need to contact me I will not use you again nor refer anyone. Your text communication is the only information I received and your operators for phones are friendly. Unfortunately, your New Braunfels location is lacking in customer service I dealt with Kenneth and I did see him helping others. However, my experience was very rude, he gave me a # to schedule repairs but did not explain or care. Once I did schedule and show up they were not able to locate my information, once again luckily I had your text, because he said I see nothing so I don't know why you are hear. He said my name wrong every time he spoke to me, even though his receptionist said no her name is Garces correctly, almost as if it was intentional again to show he could care less the correct pronunciation. Only the receptionist was helpful and said her appointment must be there. Everyone else made me feel like an inconvenience. The other employees were also dismissive and unresponsive. I should have followed my first impression and gone elsewhere my repairs I needed were minimal, and maybe that is why he didn't care if I did my repairs there or not. I only went to you because USAA trusted your company they must only rate you on repair cost and not service because that is where you are lacking. Sincerely Roxanne G

Great service and car looks brand new!

Shelly was the best

Shelley took great care of me and my truck looks great.

I feel that service king did a great job on my car and the communication was fantastic

The 2 associates working the front desk at the new Braunfels service king location were very helpful. I would highly recommend this service king and will continue to use this location for any further work.

My service advisor Kenneth was very professional and thorough. Car was ready a day earlier than estimated. It appears to be very well repaired. Great Service!

Service King was exceptional! They let me know what was going on every step of the way and were extremely accommodating and timely. I would use them again in a heartbeat!

Communication about the repairs was very good

The service was excellent and the personnel were extremely professional and helpful Thanks

Absolutely

I picked up the car and it looks and runs great! Thanks

, I have never experienced service like your team has provided, I think all companies should take lessons from your team. I am definetly go to recomend the Service kings may god bless you

Kenneth provided excellent customer service . He was patient with my impatience! And he kept me informed on a regular basis. He was friendly, courteous, responsive and respectful. Thank you, Kenneth for helping me get through this experience with BMW!!

Still has dents and buff marks. Very disappointing.

Excella3 customer service. Kept us updated along the whole experience. Car looks grest. I would definitely recommend them.

Repair was finished ahead of time and looks great.

They did not provide the services they were authorized to do, tbey did a horrible job. The latch on my tailgate was half glued on leaving a big obvious gap. Extemely disappointed!

Very pleasant experience! Job was done well before the date it was promised! Thank you!