They got my car fixed quickly, correctly, and were considerate of my concerns through the entire process.
11/19/2016
Tina G. VERIFIED CUSTOMER
Vehicle Make : Honda
If I had to do it over again I would have prearranged to get the claim number from USAA to pay for my rental car first and not let Enterprise swipe my card twice. Everything with them got messed up and I was charged 800 instead of a 50 hold on my Discover card which will still have to be straighten out with them. But I am really happy with USAA and the work that was done on my fender by Cook's Collision!! Thanks so much...it looks really good!!
11/17/2016
Steve K. VERIFIED CUSTOMER
Vehicle Make : Honda
Mike is a real pro. Kept me up to date. Answered all my questions fully.
11/16/2016
Charles H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Happy with work on my car and the customer service follow up on the work being done on my car...
11/10/2016
James C. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
I appreciated being kept advised regarding the status of the repairs to my car. Both Abraham and Mike were very helpful throughout this process. I am a very satisfied customer! James C
11/2/2016
Taryn C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Would choose you again! Thank you for getting me scheduled and my car all fixed up. Great service and communication.
10/25/2016
Bob D. VERIFIED CUSTOMER
Vehicle Make : BMW
The rear windshield wiper was mounted in the opposite direction causing me to make an appt. to fix. It's suppose to clear the glass not the rear end of the suv
10/14/2016
Scott G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Quick and professional as always. The car was actually finished early! Well done. ????
10/13/2016
Kara R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great team! Marlene was so nice! Great job on the car and even cleaned the inside of my headlights which was very nice of them!
10/1/2016
Heidi W. VERIFIED CUSTOMER
Vehicle Make : Mazda
It was great to work with Mike! The whole process was seamless and my car looks as good as new. I'm very satisfied with the results!
9/15/2016
Gabriella S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Completed the job quickly, staff was very professional, loved the text updates.
9/3/2016
Jonathan M. VERIFIED CUSTOMER
Vehicle Make : Ford
The whole process was efficent and seamless. Mike was great to work with and the timeline i was given was spot on.
8/30/2016
Cynthia U. VERIFIED CUSTOMER
Vehicle Make : Buick
Awesome customer service!!
8/25/2016
Kristin M. VERIFIED CUSTOMER
Vehicle Make : Ford
Really appreciated Mike and team taking the time to explain the process before and showing me the car in sunlight when it was complete. Also good communication the whole time, by phone and text.
8/20/2016
Robert F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The car looked like it was never damage at all… They did a great job repairing it… Definitely would recommend them to anyone!
8/20/2016
Andrew F. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great experience! Thanks!
8/13/2016
Marc P. VERIFIED CUSTOMER
Vehicle Make : Subaru
It has been a pleasure working with Cooks Collision, and Mike ur customer service is second to none! Thank you for making sure our family car was repaired in time for our vacation to Oregon. ??????????????????
8/6/2016
Miriam D. VERIFIED CUSTOMER
Vehicle Make : Ford
Clean shop, polite and helpful receptionist and--don't know his job title-Mike, who organized the assessment and repair. Timely repair.
Miriam
8/5/2016
Jane V. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The car looks amazing and the customer service was great!
7/30/2016
Yuri R. VERIFIED CUSTOMER
Vehicle Make : Ford
The state Farm rep was very passive aggressive and would not listen or let me finish stating my concerns before he would interrupt me.