The key to my truck is a push botton key. When it was returned one of the buttons was missing and the other one was pushed in. When I left my truck with Cooks collision my key was in good working order. when it was returned it was damaged. Also behind the head light a chip was not repaired on the side panel. it was damaged by the light that pushed back on it. and it was not repaired.
5/16/2015
Constance B. VERIFIED CUSTOMER
Vehicle Make : Mazda
The repair was very well done, and Ivanna kept me updated on the status of my vehicle.
5/13/2015
John Y. VERIFIED CUSTOMER
Vehicle Make : Dodge
Very good service. Thanks for cleaning my Truck also. My head lights also looks great. Super duper job.
5/12/2015
Mark S. VERIFIED CUSTOMER
Vehicle Make : Ford
the work was done in one day which was great thank you
5/12/2015
Orlando Y. VERIFIED CUSTOMER
Vehicle Make : Honda
keep up the excellent work !!!
5/10/2015
David R. VERIFIED CUSTOMER
Vehicle Make : Pontiac
The service was excellent!
5/10/2015
Lois J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was great, especially Donna.
4/30/2015
Marcus R. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you Cooks Collision for be so professional and helpful in getting my car repaired. My 2014 Honda Accord Sport looks brand new. I will recommend cooks collision to all of my family and friends.
4/28/2015
Kau V. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff was amazing and over the moon friendly! Being that Donna was still new, she was great and made sure all of my questions were answered! Ivana was also just as amazing in assisting Donna.
The attention to detail from the repair and detailing was lacking. My car had a panel inside that was not properly popped back in and my car was dusty and had splatter of paint or residue all over the inside and outside. I strongly believe that the car should be inspected and made sure that these details are not missed. Someone from both departments were able to come and get it all cleaned up. This is an area that needs some fine tuning.
4/21/2015
Robert B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ivanna was extremely helpful and answered all my questions quickly and completely. My car was finished before the expected date and I loved the constant updates from Cooks Collision.
4/16/2015
Hyrum E. VERIFIED CUSTOMER
Vehicle Make : Honda
I was impressed by the professionalism and how well the coordinated effort between the body shop, rental car, and claims adjuster worked together. I felt well taken care of and could not be any more satisfied by my experience. Ivanna did a wonderful job handling my repair and communicating with me throughout the process. Kudos to Ivanna and everyone there! -Hyrum E
4/16/2015
Brandon G. VERIFIED CUSTOMER
Vehicle Make : BMW
The car looks great. This was the best customer service experience I've had recently. Ivanna was very friendly and kept me updated throughout the repair. Highly satisfied.
4/10/2015
Nicole B. VERIFIED CUSTOMER
Vehicle Make : Nissan
I don't want to be contacted by cooks collision. I have already discussed with them how dissatisfied I was with there company.
4/3/2015
Shanece O. VERIFIED CUSTOMER
Vehicle Make : Lexus
Ivanna was exception! She kept me inform on the progress of my vehicle and went above and beyond to ensure that I was taken care of. I will definitely return if I need repairs in the future mainly because of her great customer service.
4/2/2015
**** S. VERIFIED CUSTOMER
Vehicle Make : Honda
Cooks staff was very knowledgeable and courteous.
3/29/2015
Khonesalet S. VERIFIED CUSTOMER
Vehicle Make : Ford
Work performed was excellent!
3/24/2015
Todd T. VERIFIED CUSTOMER
Vehicle Make : Honda
Great work and good communication about the service. My keyfab, was cracked upon pick-up and Ivanna ordered the cover immediately. I would definitely recommend Cooks to others who need body work.
3/23/2015
Susan H. VERIFIED CUSTOMER
Vehicle Make : Ford
You all did a great job, thank you for your service!