It took a few days before the repairs on my car to get started but once it did, the pace and service picked up and got better. I appreciate and commend Melanie and Joe for updating me every step of the way. I am very happy with the repairs and how my car looks like. And they got me a good deal on the repair of my side mirror that wasn't even part of the damage from the accident. Great service, 5 stars!! ???????????????????????? Thank you!!!
12/31/2016
Ronald S. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent customer service!
12/28/2016
Philip L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Melanie was extremely patient with me as I wanted to make sure all repair work was completed Eric & Rick for keeping me in the loop. Geico have grest people working for them I really really appreciate it & knock on wood, if I need their Services once again, I would come back !
Sincerely yours,
Phil Lloren
PS- screw Caliber Collision!
12/23/2016
Kimberly N. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I was surprised that it took a week longer than promised. I'm just glad I wasn't charged for those extra days by Enterprise.
12/22/2016
Loucretia R. VERIFIED CUSTOMER
Vehicle Make : Fiat
Cooks staff were great! They made the entire experience easy and kept me completely updated. They even went above and beyond by assisting me witb touch ups. Great job
12/17/2016
Jeffrey Z. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service. Fast repair. Thank you!
12/17/2016
Shahjahan J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Their work is great thanks.
12/10/2016
Kristy A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They got my car finished before the expected date. They were very helpful and kept me updated on the progress of the repairs. I had to pick my car up minutes before they closed but they never made me feel rushed and the called the rental car place as quickly so that I wouldn't be charged another day. They even sent someone to check the plug for the lights on my car since it seemed it hadnt plugged in all the way. They definitely gave excellent service which is why I recommend then to anyone I meet that needs to have body work done to their car.
12/9/2016
Ray H. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Melanie and joe at the Cooks on tower were courteous and professional thru the entire process Melanie kept me informed by phone and email so I was never out of the loop on what step the process was in thanks Cooks I would recommend your services to friends and family.
Ray H
12/2/2016
Luis L. VERIFIED CUSTOMER
Vehicle Make : BMW
They take care of my vehicle
12/2/2016
Christopher M. VERIFIED CUSTOMER
Vehicle Make : Kia
Was very happy with workmanship and with the time that was promised to me. Cooks will be highly recommended by me to anyone that needs repairs to their vevhicle.
Thank you all for "a job well done".
11/20/2016
Nicole R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was great. I totally love the whole team. They are compassionate during this accident. And keeping me updated on my car.
11/5/2016
Victoria W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
15 days for a simple bumper repair is way too long. Also, the estimated finish date that you constantly resend by email is frustrating. Pick one estimated finish day and stick to it. Don't mislead customers and make promises you can't keep.
10/28/2016
Robert D. VERIFIED CUSTOMER
Vehicle Make : Honda
delays were frustrating!!! and no one apologized but instead the staff denied accountability saying it's not their fault!!! unbelievable!!!
10/28/2016
Melissa S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everyone that helped me was outstanding. Exceptional customer service. Keep up the good work..
10/25/2016
Sacha J. VERIFIED CUSTOMER
Vehicle Make : Honda
We were given 4 different dates as to when we would be able to get the car. Each time we got an email about the date we could pick up the vehicle, it was wrong except the very last email. I was so disappointed in how they managed this process.
10/23/2016
Barbara J. VERIFIED CUSTOMER
Vehicle Make : Volvo
new dent in car. will take back when I feel better. I called already
10/20/2016
Kavian F. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Did a fantastic job and with the work guarantee, couldn't be happier. Thanks again.
10/19/2016
Michael G. VERIFIED CUSTOMER
Vehicle Make : Nissan
The staff delivers exquisite service and the mechanics do immaculate work. Got my car back cleaner than when I brought it in. A1 service!
10/13/2016
Patricia C. VERIFIED CUSTOMER
Vehicle Make : Mazda
The customer service was. Outstanding. Donna did an excellent job in keeping me informed and making me feel completely at ease with the whole process. Thank you Cooks for an awesome job ????