Cheers to Melanie! She was super awesome! I am beyond satisfied!
Thank you for updating me on a daily base & your personality kicks ****! Thank you!
2/25/2017
Amber R. VERIFIED CUSTOMER
Vehicle Make : Honda
Don't say it's ready till it's really ready. Other than that everything was great. Thank you
2/24/2017
Jainendra K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Did a great job on the car. Looks brand new after the job was done. great work
2/23/2017
Carolyn M. VERIFIED CUSTOMER
Vehicle Make : Nissan
very satisfied
2/22/2017
Maryanne R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Wonderful customer service from Robert.
2/16/2017
Miya A. VERIFIED CUSTOMER
Vehicle Make : Honda
I was pleased with the everyone involved in the process from start to finish. I appreciate Donna, Ron and Sloan for helping me so quickly and seeing me when I arrived early for my appointment.
The repairs are flawless and I am reassured by the lifetime guarantee.
I received professional and thorough service and also am confident that I made the right choice with Cook's Collision.
Thank you.
2/9/2017
Terra J. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Fast and courteous, and to tell you the truth, I was given a rental car that was nicer than my car that I currently have and it really made all the difference. Not having your car, and the inconvenience of deductibles and dealing with insurance companies, it sure was nice to soften that blow with a nice rental car. I expected to get your typical rental car, a low budget Camry or Ford Fiesta, however with luck, I was given the only rental they had available at the time, a 2017 Jaguar. Let me tell you, I was in no rush to get my car back. In the end, I believe this not only makes the customer happy, but also the shop, you don't have someone like me calling every day wanting to know when my car is due back because I'm tired of driving around a Ford Fiesta. It made a WORLD of difference. Thank you!
2/7/2017
Kristen B. VERIFIED CUSTOMER
Vehicle Make : Scion
I appreciate the way they kept me updated about the status of my vehicle. Excellent customer service. Would definitely bring my vehicle here again and/or recommend them to others.
2/7/2017
Sally F. VERIFIED CUSTOMER
Vehicle Make : Ford
I am happy as long as there are no problems with my car's alignment. Alignment was not addressed in the repair that was completed.
2/6/2017
Leon W. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I feel they did a great job and thanks for washing my car before returning it to me....
2/3/2017
Mario C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very nice and helpful staff. Thanks for all your hard work!
2/2/2017
Jacob W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Fender liner left unfastened
Antenna cap not reinstalled correctly
Door panel is loose/not reinstalled correctly
Rear fender and body panel not aligned
2/1/2017
Mindi C. VERIFIED CUSTOMER
Vehicle Make : Honda
My battery died on me the next morning the night after I got the car back. I have to buy new battery. This never happened to me before.
Wonder did you left car running idle while on your custody. Disappointed.
1/30/2017
Donna M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I did have to return my car for a minor issue. As always, Eric and the team, specifically Melanie and Robert were there to assist and make my experience easy and pleasant due to their great customer service skills and friendly, professional demeanor. The issue was quickly resolved. Eric is a superb leader. I will refer anyone to Cook's for all body repairs in the future!
Donna M
1/24/2017
Yee V. VERIFIED CUSTOMER
Vehicle Make : Scion
Thank you for a great job on my car Xicon XB and a helpful customers service..Thank you again..
1/15/2017
Clinton R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The truck was not ready when I got there. The wiring for the tow plugs was not reinstalled. They left a lot of wax residue all over the side and around the door handles.
1/8/2017
Wesley E. VERIFIED CUSTOMER
Vehicle Make : Porsche
All the employee's were great to work with. Thank You!!
1/5/2017
Justin A. VERIFIED CUSTOMER
Vehicle Make : Scion
The car looks good. One problem I had was they gave me back my car with a ton of Water Spots on it. Dried water spots covered my car and front windshield. The moment I left the office, I had to drive to a gas station to clean my windshield in order to see properly.
1/1/2017
Juanita D. VERIFIED CUSTOMER
Vehicle Make : Jeep
Another job well done! The jeep looks as good as new.
1/1/2017
Kathy R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
It took a week longer than was estimated and cost 500 more than the original estimate. My rear bumper and undercarriage was repaired and my rear lights were not checked because when I picked up my car the left rear brake light was not working.