Seidner's Collision Center - Glendora

In general, I am pleased with the service. However, a few things I recommend should be looked into. First, I got a call about my deductible. When I said the insurance notified me i don’t have to pay it, only then did the staff checked the notes. Somewhere in my profile did confirm the insurance company will cover the deductible. So the call was complete waste. Second, if you say you will put air in my tire as an accommodation, please ensure it is done. I got my car and the tire pressure light is in. Lastly, customer should get to pick or say what’s are preferred method of communication. I don’t need to be called, texted and emailed. I think two methods the most. I’m at work so I cannot just drop everything to call back. Give us sufficient time to call back.

Everyone I interacted with was kind, respectful, and friendly. I appreciate your service, communication, and the work you did on my car. Thank you!

Professional,courteous and on time except the weather had other plans. Rain slowed the paint portion of job. It didn’t matter though. We were not diss appointed. Car looked like new

Nice

Very well done! Timely, efficient, and I was kept informed throughout the process.

I’ll be back

The team was friendly. The service was excellent. My car was fixed seemlessly.

Eric was great!

Very satisfied.

We are very happy with the service that Seidner gave us. Very , very good.

Everyone was very personable and professional. Service was more than excellent! Repairs exceeded expectations! Extra efferts were made to match paint, and extra efforts were made to finish by when I needed!

Thanks for the good work

Your team kept in contact with us always giving us updates. The car was finished sooner than expected, which was a plus. Everyone we felt with was very professional and friendly. And the results are very satisfactory. We will, if necessary 100% use Seidners again. Thank you team!

Very professional, Great Job

Your service was very professional and timely. A+ rating! Thank you.

The updates and Service was good.

Great Customer Service very happy

Thank you Merced for the frequent communication regarding my car's repairs. I would definitely consider doing business here in the future.

When I dropped my car off there was nothing wrong with the back right light. I did the inspection with the gentlemen and we didn’t note any problems with it. I got it back today and yes the bumper work is done wonderfully however the back lower light now does not work and they tell me there is condensation which I found odd since there was none when it was dropped off. I took the vehicle next door for an oil change and told them about the light. He immediately discovered probably a cup of water in the lighting structure. I went back to the collision center to tell them about it and they said I must have brought it that way which is total bs since they had my car for over a week. Somehow there was none when I dropped it off and now there’s water when I pick it up and somehow they’ll blaming me for it. It has not rained at all since they’ve had the car and they washed it today which is the only water that has touched it as far as I know while in their procession. I’ve already had to pay 112 bucks for the part and I have to pay another 140 to have a whole new panel installed. So the damage is done in your procession and somehow it’s my fault and I’m out $250+ bucks to fix what was done while in your care. I will Be reporting it to the insurance and the BBB and leaving a yelp review. It’s ridiculous that it’s there for a claim of damage that’s not my fault and I’m still out money for damage I didn’t do. Even the car dealership believes the water damage was done at the collision center.

Great job and friendly staff.