The staff is excellent from the top to the bottom. Thanks again for everything!
12/22/2017
Larry F. VERIFIED CUSTOMER
Vehicle Make : Audi
My Audi looks fantastic, they did such a great job, it’s perfect!
11/16/2017
Debra P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thank you for your excellent care of my car and speedy return. Deborah Phillips
11/12/2017
Christina L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service, and communication. I appreciate that the hours were accomadating for those of us that don’t very flexible work schedules. Also appreciate that my vehicle was throughly cleaned. I think that was above and beyond.
11/7/2017
Alice Sandra. VERIFIED CUSTOMER
Vehicle Make : Subaru
Coleton was a perfect rep. for your company. He was patient, empathetic with my stress with having my Subaru of 5 weeks of age being hit by a neighbor, and the final result appears to be perfect. I would give your total staff 100% in their
rating. Best service yet in Napa Valley re any car issue. You could teach the local Subaru dealer some lessons!
10/26/2017
Carol W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great place...awesome manager and staff!
10/13/2017
**** M. VERIFIED CUSTOMER
Vehicle Make : BMW
This is the best survey ever!!!!!!
10/7/2017
Justin E. VERIFIED CUSTOMER
Vehicle Make : Ford
Your team goes the extra mile and makes getting my car repaired hassle free! Thank you.
10/7/2017
Chentyl G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Not only did the repair on my vehicle turn out great - like there was no damage to begin with - but the customer service was genuine, personal and exceptional. You just don't find good business with great people who value you and their job. Thank you Cooks for your business and personal assistance with a smile.
10/6/2017
Clint H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
****) Staff was excellent. Coleton was very professional and the receptionist was very pleasant and helpful.
2) The quality and timeliness of the work itself was excellent.
3) I appreciated the email status updates--that's a valuable service that you offer.
10/4/2017
Angela H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Like the texting updates
9/29/2017
Catherine W. VERIFIED CUSTOMER
Vehicle Make : Honda
Replaced drivers door had smudges on the inside cloth part. I had to clean it myself. Not happy about that but otherwise very good service
9/26/2017
Roberto P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I never imagine, one place like this, very good job experience
Quality and you take care for cars and my case all the employees are very respectful and kindly; really I appreciate your wonderful support and work
Thanks for your time, believe me I will recommend this great place!!!!
Atte: Rosamaria **** ??????????
9/16/2017
Wendy P. VERIFIED CUSTOMER
Vehicle Make : Audi
Everything was seemless. Excellent experience.
9/16/2017
Monica T. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
It was amazing to see my car again. I cherish it so much and after 2 weeks I was more than glad to see it fixed. Everything looked brand new. As If nothing even happened. Customer service was more than satisfactory. I can't thank you guys enough.
8/26/2017
Melody W. VERIFIED CUSTOMER
Vehicle Make : Honda
Friendly staff, easy to work with, convenient location and collaboration with Enterprise. Made the whole process so seamless. Thank you!
8/26/2017
Jerome K. VERIFIED CUSTOMER
Vehicle Make : Honda
I was very impressed with the quality of the work, the speed with which it was accomplished, & the updates I received regularly
8/11/2017
Martha B. VERIFIED CUSTOMER
Vehicle Make : BMW
Outstanding.
8/1/2017
Theresa P. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for doing a great job on our car! We feel this time went smoother and quicker than the last time we were in. Fast turnaround with high quality work isn't too shabby for the Hersom family. We appreciate it!