Alex did an amazing job to help me through the entire process when there was a snafu with the rental car. He made the situation right. The car also looks great!
10/20/2018
Heather L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Alex is awesome and researching the part replacement for the console door, it doesn't close and it was broken during the break-in. We both missed it in our review of damages. I'll look forward to visiting your shop again soon! Thank you.
10/17/2018
**** F. VERIFIED CUSTOMER
Vehicle Make : Ford
Poor communication with my insurance company regarding rental car necessity.
10/5/2018
Dina C. VERIFIED CUSTOMER
Vehicle Make : Honda
I am very dissatisfied. I picked up my 2016 accords yesterday later in the evening. I did point out not being happy with the paint job on the hood as it was very textured. Being as it was later in the day and close to dark I didn't realize what a poor paint job had been done on my car until this morning. Additionally my car is overheating and making odd noises in the front end. I will be visiting again to get this addressed.
My experience in the way of being kept up to date and informed was excellent. Alex Hahn is Great!
9/29/2018
Ashley D. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything went good. Alex and Kevin were super nice which made it even better. Only thing I would say is the receptionist could have a better attitude. You walk in and aren’t greeted nor does she have a smile on her face. Just looks like she doesn’t want to be there. Over all everything else was great.
9/27/2018
Delicato Family. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you to the ladies at the front desk for their coordination and a big thanks to Alex for friendly and responsive support. Communication regarding progress of the repairs was appreciated and all work appears to have been done with care and great detail.
9/18/2018
Mark O. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
USAA recommends Cooks, and I have consistently had good experiences there.
9/6/2018
Carole C. VERIFIED CUSTOMER
Vehicle Make : Acura
All the people that I dealt with were professional and most understanding of how unsettling it is to have a car in for repairs And they all went the extra mile for me.
8/16/2018
John O. VERIFIED CUSTOMER
Vehicle Make : Toyota
It has been a seamless experience to repair my car. Cooks Collision has been most efficient, particularly Alexis Morris and the owner of the repair shop. The repairs were completed ahead of schedule, and the car is beautiful again. Thanks, Cooks Collision!
8/7/2018
Patricia S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Staff was helpful and kind. My car was repaired early, too. I especially liked the email updates along the way. I’ve already recommended Cooks to my office staff and I will always use Cooks in the future. Thank you.
8/7/2018
**** S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everyone involved in my repairs was helpful and courteous and always provided timely information. And the repairs looks great! very satisfied.
8/3/2018
Hanlees Napa. VERIFIED CUSTOMER
Vehicle Make : Subaru
Brian and Coleton are awesome. Clear communication throughout the whole process and made it all so simple. Thanks again for all the help!
7/10/2018
Benjamina M. VERIFIED CUSTOMER
Vehicle Make : Honda
The immediate response and knowledgeability of Cooks personnel the moment I dropped off my car it gave me the confidence that I have the right auto shop to take care of my car.
7/6/2018
Lillith B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Everyone was professional and friendly and my car looks great. Thank you for making the process so easy.
6/16/2018
James W. VERIFIED CUSTOMER
Vehicle Make : Subaru
Awesome experience all the way around. Rare for sure.
5/10/2018
John L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Service was excellent and appreciated how you kept me informed through out the repair job
4/12/2018
Flor M. VERIFIED CUSTOMER
Vehicle Make : Ford
They did a Horrible job
4/7/2018
Olivia W. VERIFIED CUSTOMER
Vehicle Make : Jeep
????????
2/23/2018
Michael W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent customer service. WALTER is Awsome in Customer service. Everyone, whom I had communication/contact with were absolutely fantastic and awesome. My only failure was that I didn't get their names, so that I could, make sure that each and every one of them, was recognized for being the best team and awesome. Scale of **** to 10=50 ! I would like to to say Thank you to everyone. If I ever have another issue, which hopefully I won't-i will only do business with Cooks Collision team. It is my intent to make contact with my insurance company and advise them on ALL the great service that I received. It is my hope that my insurance company will continue to keep Cooks Collision, as a point of reference for other clients.