Great service. Repairs were done in 24 hours. Received a rental vehicle of my choice during this period. Everyone involved was very helpful. .thanks
11/23/2016
Odom S. VERIFIED CUSTOMER
Vehicle Make : Toyota
They tookbthe time to do the job right, and were not focused on saving the insurence company money. Thanjs for doing it right
11/17/2016
Lois N. VERIFIED CUSTOMER
Vehicle Make : Ford
I appreciated the weekly updates
11/14/2016
Tiffany H. VERIFIED CUSTOMER
Vehicle Make : Honda
I dropped my car off on the the 17th. They didn't even look at my car until the 28th. When talking to the guy multiple times he said it would be done on the 2nd of november. On the 2nd when we came to get the car it was still was all in pieces and one guy was working on 2 cars. I never receive any information that it was not going to be done on the 2nd. Come the 4th when my husband got there it still wasn't even done they hadn't even done QA.
11/5/2016
Richard O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for keeping me well informed throughout the process by texting the progress.
11/4/2016
Tina V. VERIFIED CUSTOMER
Vehicle Make : Kia
Car shakes when I excellerate and it didn't do that before. Also I have bad asthma and allergies and so does my 8 year old daughter. It's hard to be in the car due to the heavy smell of the paint from the body shop. I am hoping that as time passes it goes away. If not I will have to get rid of the car as she can't ride in it at the moment and me I rode in it with the windows down due to the smell being so strong, but my right eye swelled up so I have basically just been letting my mom who can't smell anything drive it. My mom also noticed the shaking.
11/3/2016
Eleaner R. VERIFIED CUSTOMER
Vehicle Make : Buick
I like how your shops is run. Tom said I would get updates but the ones from him were the one I'd would go by. I listened to him and it made my experience go smoothly. My late husband would say to leave them alone and when it was ready they will call. He was a wise man and I listen. Great work and I feel confident with the Coggin name behind it.
Thanks so much,
Ellie Russell
11/1/2016
Deborah H. VERIFIED CUSTOMER
Vehicle Make : Honda
Enjoyed working with Tom during a stressful time. All questions were answered and concerns addressed.
10/28/2016
Wanick C. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did a wonderful job! I would like to say thank you to the whole team.
10/24/2016
Susie W. VERIFIED CUSTOMER
Vehicle Make : Toyota
If I had to do it again I will most definitely pick you.
10/20/2016
Ismael G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Good job
10/19/2016
Angelique W. VERIFIED CUSTOMER
Vehicle Make : Ford
The best customer service I've had in a long time!
10/19/2016
Jay S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I received excellent customer service during my entire interactions with the staff at Coggins! My car was returned to me better than I was expecting
.thanks. Jay S
10/12/2016
Jessica P. VERIFIED CUSTOMER
Vehicle Make : Mazda
Job well done. Riding perfect.
10/6/2016
Sarah T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Denise is absolutely wonderful. She made not having my car for over three months manageable with her customer service.
10/6/2016
Stephanie B. VERIFIED CUSTOMER
Vehicle Make : Lexus
My customer satisfaction/experience was negatively impacted by the timeliness of repair (3 months), financial impacts (car rental expenses), and lack of transparency, as it relates to communication & status updates.
10/6/2016
Robert A. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I am totally and completely satisfied with the outstanding customer service I received from the beginning of the process to the very end. As a mil retiree i salute you and I thank you...
10/1/2016
Jannay R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Engine like is on and it hasn't been a whole 2 weeks
9/20/2016
Sherricka V. VERIFIED CUSTOMER
Vehicle Make : Nissan
Job well done!
9/15/2016
Adriana L. VERIFIED CUSTOMER
Vehicle Make : Honda
Please don't wait till the end of the day to update clients on the status of their cars. Each time I was contacted/updated was right after 5pm.