You did a very good job I'm very satisfied and customer service was good thank you and God bless you
5/27/2016
Lra L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent service
5/21/2016
Mark D. VERIFIED CUSTOMER
Vehicle Make : Pontiac
It took longer than expected but that wasn't a problem since I was getting text messages at every stage. Communication is always the first priority, and there was no lapse in that respect. Good job.
5/21/2016
Tiffany B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff was very friendly and considerate.
5/20/2016
Nancy S. VERIFIED CUSTOMER
Vehicle Make : Honda
Tom is a great customer service person! He took great care of me! Called the rental car company for me so they would be there when he was finished with the appraisal. Paid close attention to everything I said!! I will definitely use you again!
5/16/2016
Eugene T. VERIFIED CUSTOMER
Vehicle Make : GMC
The repair was great and personnel I interacted with were very nice. My issue is that in business, I expect everyone to live by the code of "under promise, over deliver". My quote said "2 day" repair. But, my vehicle repair took 4.5 days. This caused unexpected time and financial adjustments. This also caused plan adjustments that were unfair to me as a customer. While you do have tools that present great opportunity to "over deliver" and mediate impact to customer, the upfront "promise" of a "2 day" repair became my gauge for your service. So, to me, anything short of that was hard to recover from.
5/14/2016
Christena C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Not sure why you have text messaging updates
5/13/2016
Lawrence C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Work completed when agreed-upon. Repairs seem to be satisfactory
5/12/2016
Christopher H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent job, I recommended to all of my friend/ co-workers! I would rate 10 stars
5/11/2016
Robert S. VERIFIED CUSTOMER
Vehicle Make : Ford
Denise, in particular was great regarding status updates during the repair process.
5/10/2016
Jenny F. VERIFIED CUSTOMER
Vehicle Make : Toyota
I love the text messages that kept me updated on my cars' status.
5/6/2016
Edcliff W. VERIFIED CUSTOMER
Vehicle Make : BMW
The repair time was too long and it exceeded the Rental car authorization. Additionally my right side mirror cannot be adjusted from inside the car
5/5/2016
Jacob H. VERIFIED CUSTOMER
Vehicle Make : Ford
Your staff kept me in the loop every step of the way. My vehicle looks great and got back in a timely manner. Thank you guys so much for all the great work you did!
4/27/2016
Brian Dwight. VERIFIED CUSTOMER
Vehicle Make : GMC
im happy , way better repair shop then most, an thanks again for telling me that other body shop did me wrong , an for hookin me up with a perfesional opion on the tail gate along with what post to be on it thanks again look forward to bying my brand new gmc from there in the future
4/26/2016
David W. VERIFIED CUSTOMER
Vehicle Make : Mercury
Communication could have been better.
4/18/2016
Jennifer F. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone I dealt with was professional, efficient and very respectful of my time. It was so quick and easy. I didn't have to think about anything. It was all taken care of for me !
4/15/2016
Andrew B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They are already aware the steering wheel was in crummy condition, I'll be completely satisfied when that is taken care of.
4/15/2016
Robert E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Quality and great warranty. Obvious that your team is customer focused. Each employee I came in contact with couldn' t do enough to insure I was being serviced.
4/14/2016
John B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Very happy with the whole process. They kept me updated on all repairs while my car was in the shop.special thanks to Tom Wilhelm and Julie Short for all there help in making this experience as pleasant as possible.