The experience was wonderful but the final detail cleanup was terrible
2/16/2016
Walter E. VERIFIED CUSTOMER
Vehicle Make : Dodge
Beautiful work. Well done!!
2/6/2016
Jeff C. VERIFIED CUSTOMER
Vehicle Make : Nissan
i was not happy with timeframe/got estimate on 11/30..you could not get into shop until jan25..8 weeks later.however..your staff made up for any frustrations i had, Cidney was very freindly and professional as was your entire staff i dealt with from start to finsih. the work was great and to my surprise my car was clean! hope i do not need your services ,but if i do.i will be back.thank you! you should buy your team Chocolate!! they do good work!
2/4/2016
Harriet G. VERIFIED CUSTOMER
Vehicle Make : Honda
as of this date, 2.****.2016, the day I drove the repaired Honda Odyssey away from your shop, It seems to be just perfect.
many thanks for repairing my car.
hg
2/1/2016
Richard B. VERIFIED CUSTOMER
Vehicle Make : Toyota
AS ALWAYS, A GOOD JOB.
1/29/2016
Melissa W. VERIFIED CUSTOMER
Vehicle Make : Honda
People were very nice. It was also very appreciated to have a clean car when I picked it up, not just a clean section.
While it was not Davis Green it is a reflection on you; the young man at Enterprise needs to learn customer service and customer recovery skills. Especially not to talk about a customer when you do not know they are behind you. His lack of polished experience tarnished the beginning of my experience.
But the repairs, your staff, and my pick up experience was top notch!
Thank you.
1/9/2016
Ron O. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The communication from you to me was very nice. I did not have to call up there to find out when the car would be ready. I was informed frequently about the status of the car and I liked that. You washed it too which was nice. The work done was excellent and I appreciate it. Thanks again'
1/9/2016
James &. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Good people
12/29/2015
Michael B. VERIFIED CUSTOMER
Vehicle Make : Nissan
As always Davis and Green did a fabulous job on my truck. Your professionalism and dedication is a quality for all to emulate. Thanks and have a Merry Christmas!!!
Warm Regards,
Collin Bracken
12/24/2015
April D. VERIFIED CUSTOMER
Vehicle Make : Ford
I really appreciate the weekly updates on my vehicle. Information is key to outstanding customer service.
Kudos to Davis Green!!!
11/18/2015
Cwo Charles. VERIFIED CUSTOMER
Vehicle Make : Honda
Have always had a pleasant experience and quality work when working with the employees here.
11/7/2015
J M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Quick. Great, responsive office staff. Thanks!
10/2/2015
Albert M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thank you for doing such a good job!!
9/23/2015
Jay B. VERIFIED CUSTOMER
Vehicle Make : Toyota
You do good work.
Thank you.
9/4/2015
Melissa H. VERIFIED CUSTOMER
Vehicle Make : Mazda
The Enterprise rental experience was a nightmare. This is reflecting badly on Davis Green. I heard many folks say they would never come back.
9/2/2015
David L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I appreciate the great work as well as keeping me updated on the progress.
8/27/2015
Jesse W. VERIFIED CUSTOMER
Vehicle Make : Mazda
It should not be necessary to require three signatures to authorize a survey of damage since USAA HSS designated Davis green as their authorized shop. A whole week was wasted waiting for my signature.
8/20/2015
John R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Very happy to have my Ram back in good working order. Truck looks like it did prior to the incident with the wheel. Thanks to everyone who made it happen!
8/18/2015
**** L. VERIFIED CUSTOMER
Vehicle Make : Buick
When Donna went with me to look at the car, after it was finished, I noticed that the plastic Riviera name was missing from the repaired rear quarter panel. The car was then taken to the back and it was put on.
Evidently when the car was "powerwashed", the operator may have held the stream onto a small"chipped" point on the corner of the hood and the water flaked up a section about the size of a nickel from the top of the hood. That area was then "touched up" with a white paint that was far from the color of the car. No one said anything about it and I discovered it when I looked the car over when I arrived at home. The rep apologized and said that you would sand and repaint the hood and provide a rental for the period that the repair would require.
I also noticed, by feel, that the rear corner of the trunk lid, nearest the repainted rear quarter panel had overspray on it. Just below that area, and just above the name of the dealer who sold the car, is an area of possible over "powerwashing". Numerous tiny spots of paint were missing from that area. I can probably rub the overspray away and may be able to touch up the tiny spots myself.