Everyone I dealt with at your facility was great!
Thanks so much!
11/12/2016
Eldon G. VERIFIED CUSTOMER
Vehicle Make : Toyota
well done
11/10/2016
Gary C. VERIFIED CUSTOMER
Vehicle Make : GMC
You have done an excellent job and in a timely manner. Thank you
10/20/2016
Sarah C. VERIFIED CUSTOMER
Vehicle Make : Ford
Very Easy. Kept their word. Did beautiful job.
10/5/2016
Leticia (letty). VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was kind and thoughtful. Answered all the questions I had. Good experience
10/4/2016
**** M. VERIFIED CUSTOMER
Vehicle Make : GMC
My vehicle looks like a new, sitting on the showroom floor. Thanks much for your attention to detail.
Sincerely
**** Mongeau
8/30/2016
Mary B. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you so much. I am pleased with the repairs that was done on my Honda. I have always used this body shop for my repairs, and feel very confident in your workers. I will recommend this body shop. Thanks again.
8/10/2016
Sandra T. VERIFIED CUSTOMER
Vehicle Make : Toyota
The customer communication was horrible, I was told originally the truck would be done in 3 days, finally got it back in 10 days. I received one call about any communication about the service on my truck and that was the day before it was done. I had to call to get updates on the status of the repairs and when I called i was made to feel like I was bothering them by asking. I was told once someone would call me back, after 24hrs I had to call back again because no one returned my call. Once I got the truck not all of the repairs were done so now I have to take it back. After I picked up the truck I noticed dent in the front passenger side quarter panel, took the truck back and was told USAA told you it wasn't hail damage and you guys didn't have to fix it. I called USAA who I've been with for more than 25 years and they said they knew nothing about what I was talking about and the repairs should had been taken care of. I went to you guys because I've heard great things about you, but you didn't live up to the expectations. USAA has suggested to me that I get someone else to complete the repairs that you guys didn't fix. I'm not sure what happen here but WOW did you guys really miss it on this one.
8/6/2016
Anita H. VERIFIED CUSTOMER
Vehicle Make : GMC
This was not our first repairs from your shop and we are as pleased with this one as the first. Great job of keeping us informed and good service from your shop staff. Thanks
7/29/2016
Timothy K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone in the office was friendly, helpful, and professional.
6/23/2016
Oliver M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good job on repair. confusing communication.
6/4/2016
Shasonya H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Took a really long time
5/30/2016
Kyle S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job on repair and even got back a very clean car too!
4/6/2016
Michael S. VERIFIED CUSTOMER
Vehicle Make : Toyota
This auto repair experience has fallen far short of meeting my expectations...principally due to the 4 weeks () it has taken to get my vehicle back...and the conditions under which I am picking it up---actually not completed and prior to your release date. I do, however, appreciate your willingness to do what is necessary for me to get my truck tomorrow to make a family emergency trip. Basically, I feel that there is more to the story regarding why it has taken so long to repair the truck...a part of the story neither USAA nor I am getting....why the two week estimate has grown to four plus weeks. Your people have been courteous and have explained the problem as a function of the "processes you are using", process I totally understand. I have yet to see the vehicle so I a assuming at this time that it is a good repair job.
4/1/2016
Jeffery G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent job as always! Love that u guys clean the vehicles up after working on them! Best car wash I've had this far!
3/31/2016
William P. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Took longer than we originally estimated. However, when the job was finished I was completely satisfied.
3/26/2016
Michael P. VERIFIED CUSTOMER
Vehicle Make : GMC
1st time in a repair shop good job.
3/26/2016
Regina C. VERIFIED CUSTOMER
Vehicle Make : Nissan
I have not received my car back yet I'm waiting for you to call me for me to pickup my car and then I can give you a survey.