Joe Hudson's Collision Center - Tyler

Great experience, although I hope not to need your services ever again ???????? I WOULD WHOLEHEARTEDLY RECOMMEND DAVIS-GREEN!

The color of the bumper panel that was replaced does not match our vehicle's color. Our vehicle's color is a subdued pearl white; the color of the bumper and side panel is BRIGHT WHITE. We're not happy with the paint job. I'm not finished with this situation. The way the bumper fits the vehicle looks good.

Thank you for an efficient and friendly staff! I was pleasantly surprised when the repair was completed earlier than scheduled and the car looks great! Thanks again, Amy

Took an entire week for a simple repair. Supposedly my battery went dead and needed replacing, which took 2 days to do. I know how long it takes to replace a battery. Meanwhile I was renting a car then for extra days, and twice it would not start. Overall, a bad experience.

I scheduled a drop off time for my vehicle a few weeks after the initial appraisal and evaluation. When I dropped the vehicle off I was told I would receive a call if any further repairs were needed after further inspection. I received an email from my insurance company on Wednesday that there were $1100 in additional repairs needed. I was never contacted by Davis Green. I called after receiving the email and asked what additional repairs were needed. I was told at that time that I was going to be called on Friday for an update. Apparently, It was not a priority to call and discuss or approve the additional repairs. When I discussed the situation on Wednesday I learned that the majority of the additional funds were going to "Repair and repaint" the back lift gate. My Major point of contention is that the "damage: to the lift gate was literally smaller that the head of a pencil eraser on the very corner edge of the gate. It was in not really visible unless the gate was opened. When I told Stuart I did not want the entire lift gate painted for this minor, minor defect he went back to check the vehicle and they has already primed the area. Again, If I had not been notified by USAA and called myself I would not have learned of this unnecessary repair. Unfortunately,I found out too late to stop it. Finally, the day the vehicle was supposed to be ready during final assembly it was discovered that the after market bumper that was ordered did not fit. Basically, there was never communication about the status of my vehicle until I initiated it resulting in unnecessary repairs, increased time in the shop (was initially told 5 days and it ended up being 10 days), and increased cost. I am very disappointed in my experience. Hopefully, I will not make the mistake that resulted in the damage to my vehicle again but if I do I definitely will not be using Davis Green again for repairs of any kind. I will share my experience with my friends and co-workers as well.

Very professional! Great Customer Service. I really liked how they kept me informed on the progress of my car repairs. They finished on time and my car looks great!

Friendly, professional staff and clean facilities. I'm very pleased with the work on my vehicle. When I picked it up it was washed and clean inside and out! Thank you for taking good care of my vehicle!

Excellent service. Great and friendly staff. Great work. Great communication to keep us updated on the status of the car. Highly recommended

Thank you

Great service and a job well done !

They were fast& did an excellent work John Thigpen

This is the second time that I have used your services and have always been pleased with the quality of work and the excellent customer service. I highly recommend your business.

Car looks great. You did the repairs quickly, kept us informed without us having to call for info and even cleaned the car inside and out better than we've paid to have it done in the past. Job well done - we'll use you again if we need to and pass our experience along. Thank you so much.

Nothing at this time. Thanks

Quality service in a timely manner.

This is the third time we have had to use y'all and each time Y'all have done an excellent job, starting at the front door till it was finished and we picked it up. It is a great feeling to know when we drop the Buick off it is in excellent hands and y'all will do an excellent job. We thank y'all for that.

I emailed Cidney Stroupe my issues.

The staff was very friendly and I was impressed at the quick turn around on our car!

Prompt service and excellent work

Everyone was very professional and the work was done correctly and timely.