From Karen calling to let me know where to take the car to how someone from Geico would meet me there and how the process worked, everyone was very professional and friendly. Crystal met us and then she and Philip walked around the car with me as they made notes on the damage. The young man from Enterprise was also very help in having our rental ready for us. Brittany also was pleasant as she checked us out and went over the warranty with me.
Each and everyone in the office could not have made my experience any better!
11/9/2017
Bryan R. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Thank you for going above and beyond to take care of my car
11/7/2017
Regina T. VERIFIED CUSTOMER
Vehicle Make : Nissan
You made the entire process easy!!!!!! I appreaciate that. I loved that Gieco eas on site and that you worked with Enterprise to have the tental brought to collision eorks. THANK YOU!
11/3/2017
Briana W. VERIFIED CUSTOMER
Vehicle Make : Nissan
At drop off I inquired about fixing some scratches and scuffs on our car not related to the accident. I asked about getting an estimate so we could just pay that out of pocket. The employee looked at the areas of concern and said that Collision Works would fix those areas at no charge ( just throw those in). None of those areas were touched when we came to pick it up!! I was very unhappy about that and the amount of time it took for repairs.
11/3/2017
Rashele S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great work!
11/2/2017
Theresa M. VERIFIED CUSTOMER
Vehicle Make : Honda
Quick work, but thurough
11/1/2017
Jake M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great Repair! Excellent work!
10/28/2017
Vanessa L. VERIFIED CUSTOMER
Vehicle Make : Honda
My only complaint is how long it took for the work to be completed.
10/27/2017
Heather B. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciate all of the communication! Thank you so much!
10/27/2017
Tyiece W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone was very polite. I love the updates on my repairs and the time frame of a job well done.
10/26/2017
Steven T. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have asked repeatedly for you to call me and you did not... now I will have to find time to get away and look at the final work and decide if acceptable..... Brittany had agreed to buff BOTH headlights out to clear since it is a safety issue and the hat was NOT done as promised.......
10/26/2017
James P. VERIFIED CUSTOMER
Vehicle Make : Dodge
Good job. It was nice to have the insurance company, rental car company and body shop rep all in the same spot
10/25/2017
Linda M. VERIFIED CUSTOMER
Vehicle Make : Ford
They did not communicate with me. I didn't know that they would have to keep my car over the weekend after it would be ready by Friday at the latest. It was OU/Texas weekend and I found out that many people took off. When I did pick it up, Phillip, the manager of the body shop was curt and defensive.I have since discovered that the bumper was not put back on properly. Both sides begin to stick out around the lights and I can push them temporarily back down with my finger. Krystal, the GEIOo rep was very helpful. Collision Works was not. I have reported it to GEICO.
10/23/2017
Kay H. VERIFIED CUSTOMER
Vehicle Make : Honda
Polite, professional,friendly,amazing work
10/21/2017
Charlie H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very good service and smooth, organized process. Good job!
10/20/2017
Barry Q. VERIFIED CUSTOMER
Vehicle Make : Buick
Great daily contact on the repair progress. Was so good to know this. Looked over the work and it was so good.
Every body there was nice and helpful. Certainly will recommend you all to others.
10/14/2017
Arthur C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Communications. It was not good nor was it clear. I have part in the trunk of my car from the repair. I plan to return the big box tomorrow.
Art Campbell
10/12/2017
Courtney F. VERIFIED CUSTOMER
Vehicle Make : Ford
My car was finished 3 days before the due date and I was so excited. It was amazing service that the team provided me.
10/12/2017
Charles S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Do appreciate daily updates regarding repair status; very helpful and courteous during the whole process of repairs. Many thanks, regards.
10/7/2017
Leroy M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thanks for completing the repair on the day originally promised.