It was extremely irritating being told that our car would be done on a certain day. That day comes, I did not receive any calls or text, I had to call and see when it would be done. I was told it would be done the following Monday. Again, no calls or updates, I had to call myself and then was told another car is in front of ours and they weren't sure when it would be done but it was next in line. 3 days later I get told my car was finished. I really expected more from a company that GEICO recommends. In the first few days I was getting text about all the updates and that was nice but that all stopped quickly.
Finally got the car home, the rear deck lid hangs up when opening it like it's not aligned correctly. Tape was left on the rear windshield. There's a new scratch on the back ****/4 panel.
When my wife dropped the car off, she was told the car would be detailed and cleaned before it was picked up. It looks like the car maybe was washed but that's it. Nothing done to the inside. If that was not part of the deal, then my wife should not have been told that it would be cleaned inside and out and we would not have expected it.
5/5/2018
Samuel F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Car looks great and you guys really did make an annoying situation a lot simpler to deal with
5/1/2018
Tracie V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Did a great job repairing our truck front end & did great keeping me updated. Thank you
5/1/2018
Minseok L. VERIFIED CUSTOMER
Vehicle Make : Honda
Great and fast repair
4/28/2018
Chelci T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Not everything was fixed/repaired.
4/28/2018
Daniel D. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
The bumper is loose now. It was super tight before and I got underneath to look to see why it was loose and it wasn't properly reinstalled. There is a broken tab where the bumper holds. And fasteners are not tightened. I would have thought you would have checked it before you said it was ready.
4/26/2018
Eric T. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Yes
4/20/2018
Becca C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was fine, but I would suggest better signage directing people to check in inside. I, along with several other customers, was sitting in my car where it says estimates and drop off waiting for further instructions. At least two employees saw me and the other customers waiting in our cars and did not direct us to check in. After checking in, I felt that the person taking care of me could have been a little more friendly about the mix-up. After that whole ordeal though, I was impressed with how smoothly everything went. Thanks!
4/16/2018
Gayle L. VERIFIED CUSTOMER
Vehicle Make : BMW
Car looks great. Staff pleasant n efficient. Shop clean.
THANKS. Gayle
4/14/2018
Roger C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thanks for an excellent job on my Challenger, you guys and gals did a great job on my car
4/14/2018
Corey G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everybody in the shop was incredibly helpful and courteous.
4/14/2018
Karen G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone was so nice and and understanding. I loved the daily notifications. Thank you for everything.
4/5/2018
Joe H. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was very well pleased with the work. There were little hard white globs of some substance on the left rear door that were difficult to scrape off, but other than that it was an excellent job. There were some valuables I left in the car, such as a radar detector, and they were untouched. Thank you.
4/3/2018
Christine H. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Liked the communication from Collision Works during the repair process.
4/3/2018
Tiffany P. VERIFIED CUSTOMER
Vehicle Make : Ford
I was kept up to date with the progress of the repairs. The repairs were finished in a timely and friendly manner. Overall my experience has been positive and I would recommend Collision Works to my friends and family.
4/2/2018
Jessica C. VERIFIED CUSTOMER
Vehicle Make : Kia
My car looked brand new. I was surprised and grateful they even washed, waxed and vacuumed my car.
4/2/2018
Misty P. VERIFIED CUSTOMER
Vehicle Make : Honda
I have a major air leak in the door which was the one repaired. I will have to take it back to have it fixed.
3/31/2018
Elizabeth P. VERIFIED CUSTOMER
Vehicle Make : Subaru
The experience was great. I was kept in the loop about how things were going, got my vehicle earlier than promised, and it was washed and detailed too.
Thanks!
3/28/2018
Belkis C. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciated the daily updates and communication.
3/27/2018
Leon P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone was so nice and accommodating. They kept me posted through the entire process