The texts I got did not accurately reflect the status of my vehicle.
It too significantly longer than estimated to get my car back.
I finally started calling almost daily to determine the status
7/20/2018
Vadonna R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone there was awesome! I really like getting the text messages on a daily basis keeping me updated on the progress of the repair. The repairs you did look perfect, "like it never happened". I would most definately refer your business to anyone I know. Thank you!
7/18/2018
Linda M. VERIFIED CUSTOMER
Vehicle Make : Saturn
Impressive customer service throughout the entire experience from drop-off to pick-up! Thank you so much!
7/15/2018
Terry B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The only thing I have reservations about was the return of my rental car. They called me the next day to tell me that you had not notified them of the cars return. Your updates were great and the repair looks good.
7/4/2018
Dawn F. VERIFIED CUSTOMER
Vehicle Make : Ford
There is a back floor mat missing and when making sharp turn the front end makes a strange sound ....? The AC blows hot air out of **** side of the vents ??
6/26/2018
Michael S. VERIFIED CUSTOMER
Vehicle Make : Kia
My rear camera didn’t work the first day of driving, however, it has started to work properly. The gage that lets up know how many. Ike’s you have left to drive before fill up gives false numbers every time you start up, and then bounces around. The wind shield washer light goes off and on from drive to drive. Minor things, but disappointing.
6/22/2018
Danielle R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone was very personable and helpful. I would definitely recommend Collision Works if someone I know needs their car repaired in future.
6/16/2018
Harold B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Fully satisfied with repairs. Finished ahead of of schedule. Would highly recommend to family and friends.
6/9/2018
Timothy H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job the truck is like brand new! Thanks!
6/5/2018
Barron W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Tell them all job well done and thank from a disabled veteran.
5/31/2018
Business P. VERIFIED CUSTOMER
Vehicle Make : Ford
I don’t need a call back . Everyone was completely courteous and your system seems to be good. I just do not understand what takes so long to get parts. You may look at getting a faster supplier ??? I don’t know. But almost 3 months is too long.
5/24/2018
Ray B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The entire process was impressive. It went like clockwork from the first look to the final delivery. The regular updates keep me involved and informed and the final results were beyond expectation. Great job all around!
5/24/2018
Janet Y. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone at your facility was very friendly and helpful.
5/19/2018
Jessica J. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The repair process wasn't difficult. My only concern was the lack of communication about delays in the repair process. I was told my car would be finished by Wednesday 5/09 at 6 pm in text message updates. My car was not finished until the following Monday evening, and I had to delay a trip out of town due to the lack of communication. Otherwise, the service was excellent, but I would like more timely feedback on potential and actual delays in the repair process.
5/19/2018
Maegann B. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looks as good as new & collision works was great to work with! Amazing customer service & kept us well updated. They were very thorough when assessing the damage that I brought my vehicle in to have repaired & also when we picked it up. They kept us up to date every step of the way & definitely have our business in the future!
5/18/2018
Candace H. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job guys! Just please remember to inform the customer of any snags you run into along the way and why there is one. Oh.....and please tell your receptionist to stop acting as though there is no GEICO or Enterprise representative on the premises when talking to customers on the phone....it's insulting.
5/12/2018
Arissa H. VERIFIED CUSTOMER
Vehicle Make : Dodge
This team is outstanding!!! Literally every single person I came into contact with went out of their way to be extremely friendly. The person that stood out the most was the geico insurance adjuster. Her desk was in the left corner when you first walked in. She was SO professional and nice. She genuinely seemed like she loves her job. I was VERY impressed & I will refer all of my friends here!!!
Thank you!
Arissa
5/12/2018
Brenda E. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent job matching the color and cleaning my car. The updates were good with the exception that there was a two day delay with no reason. With that being said, I'm still pleased with the work and would use your services again.
5/12/2018
Mitchel V. VERIFIED CUSTOMER
Vehicle Make : Toyota
By far the best customer service I've ever had...I tell all my friends about it!
Body work looks awesome!!
5/8/2018
Christine W. VERIFIED CUSTOMER
Vehicle Make : Honda
It took over a month, but the work they did was great