Excellent repair work job well done.
Great communication everyone was very pleasant.
8/3/2024
Virgal I. VERIFIED CUSTOMER
Vehicle Make : Ford
Best work I’ve seen in number of years
6/5/2024
Carolyn S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Excellent service and great customer service
4/28/2024
Jeanne R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Communication and customer service was almost non existent. I would have been fine with the delays (even thought the delays cost me almost $900 out of pocket on additional rental car fees) if people would have just done what they said they would. Call me back, communicate, tell me what’s going on. Every time I called the only answer I was received is it will be ready next week (4 times, 4 weeks). Then when I finally did get my car back the work was shotty, and some things weren’t done at all. Then another 6 weeks in NO communication before I finally got my car back in to correct the mistakes and complete the work.
Communication with your customers can go a long way.
4/28/2024
Angela S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service
4/10/2024
Austin B. VERIFIED CUSTOMER
Vehicle Make : Ram
Every issue I reported in my Allstate app has been repaired, backordered and waiting to be installed along with backordered items ( “wild thang” letters and eyes from Cenla Signs as well as the muffler.)
3/16/2024
Carolyn H. VERIFIED CUSTOMER
Vehicle Make : Kia
I have to bring m vechile back about three or four times for my smart trunk that wasn’t working,because the wrong truck was ordered,then I brought it back again because of rain dripping in the truck and then left foot prints in the trunk of the car, It was said that they did a four wheel alignment ???????????because it’s still pushing
2/16/2024
Monica M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I am still waiting on a washer fluid container. When I picked my car up they told me they had over looked it and would be ordering it and would call me when it came in and I could come by and they would put it in. I have not heard anything.
2/4/2024
James B. VERIFIED CUSTOMER
Vehicle Make : Honda
As a result of a previous repair, we’d had issues with our interior lights. While this ended up being a simple fix, our car was kept for over a week without anyone contacting us as to its condition. In the process, the lights were left on inside the car, causing the battery to completely die. One light was completely burned out, which they didn’t repair. When contacted as to the dead battery, the office told me that the battery was probably already dead and that it wasn’t their problem. I was also told that the battery was due to cold weather (it’d been in the 90s). After making no attempt to help us in any way, the office cemented the fact that we will not use their services again.
11/12/2023
David C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Always received a friendly greeting, even though the result was to total my 20 year old Jeep Liberty.
When I get a new car, hopefully I won't be back, but if I am, I know I will receive great service.
11/28/2022
Jason G. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have not heard back about my tire. Also the panel below the headlight does not stay in place. I have had excellent service before but not this time.
9/9/2022
Bill H. VERIFIED CUSTOMER
Vehicle Make : Volvo
I’ve done business with Ray Hyde’s
for years. Never again. A repair that I was told would take 10 days ended up taking over 2 months because everything from everything from the original estimate being miscalculated to parts not getting ordered was botched. An absolutely horrible experience with a company I once held in high regard.
3/27/2022
Sonya R. VERIFIED CUSTOMER
Vehicle Make : Lincoln
A job well done! No issues with the outcome. Even though I was without my vehicle for a month it was worth it. Ray Hyde took the time and effort to make sure everything was top notch. And I was also kept informed throughout the entire process. The car was cleaned and in excellent condition we I picked it up. Thanks Ray Hyde!
3/21/2022
Shaconda F. VERIFIED CUSTOMER
Vehicle Make : Honda
You guys did a awesome job as far as repairs but the service wasn’t at satisfactory. I understood the parts was taking extra time to come in but keeping me updated about different situations wasn’t you guys strongest points. I had to keep calling because no one was calling me and letting me know what’s going on. But the overall body work is amazing . Thanks so much guys.
1/1/2022
Clifton B. VERIFIED CUSTOMER
Vehicle Make : Ford
I dropped my car off mid-july and did not get my back until September. Unacceptably long wait.
9/15/2021
Antonio R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job! Can't even tell where repairs where made. I'm especially pleased at how well Ray Hyde worked with my insurance (USAA) in handling all required repairs. Thanks to all the staff who were extremely nice and friendly. Great follow up texts and calls updating me on the status of my repairs.
7/27/2021
Rose G. VERIFIED CUSTOMER
Vehicle Make : Honda
I was never told the truth about when the repairs was going to be finished if you would have said it's going to take a month I would have been satisfied but it was day after day and than weeks and when you told the insurance company that I had my vehicle I couldn't believe u lied so I was not happy and it was u wanted your money
3/16/2019
Stephanie B. VERIFIED CUSTOMER
Vehicle Make : Buick
My car looked better than before Ray Hyde's took care and got my Vehicle ready in a time they promised THANK YALL
2/12/2019
Ruben V. VERIFIED CUSTOMER
Vehicle Make : Toyota
For my needs hitting the original estimate date was great and I appreciate that a lot.