The repair was excellent and it looks like a new car. I really appreciated being kept in the loop about the progress of the repair.
7/7/2017
Robert D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Will let the location know when I return 7/10/2017. Not satisfied at all.
7/7/2017
John R. VERIFIED CUSTOMER
Vehicle Make : Honda
I left my garage opener and phone charger in the rental car. I'm sure I will get them back from Hertz.
6/30/2017
Roger S. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for your prompt and excellent service well done
6/29/2017
Brandon P. VERIFIED CUSTOMER
Vehicle Make : Honda
Zach is wonderful to work with and it was nice to trust someone who is going to take care of everything for me
6/24/2017
Azeline J. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I thank all of you!????????????????????
6/23/2017
Justin C. VERIFIED CUSTOMER
Vehicle Make : Subaru
All the buttons, handle, and locks on The passenger side door (which was the one repaired) doesn't work. I paid 500 dollars to fix a dent and now the locking and power windows are useless! I'm calling in the morning to get this fixed. Ridiculous.
6/21/2017
Mitchell H. VERIFIED CUSTOMER
Vehicle Make : Honda
excellent service from staff and quality work on the car. The car looked like it just came from the showroom.
6/15/2017
Sandra A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I only wanted my car vacuumed & didn't receive that at end of service they did do the back trunk so I was still pleased by Zach explainjbg all the details on what& how things were repaired
6/13/2017
Todd D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Responsive staff, in the time between when I scheduled the repair and when I brought the car in, I thought parts were being ordered. I do not know what the hold up was, but it seems it could have gone faster. I also had to call in to follow up, and the completion time kept changing. I was told it would be about a 3 day repair and the car was in 14 business days. I really like the front office staff, and my service advisor. Seems like the repair process could be streamlined. Thanks for the consideration, hope it helps!
5/18/2017
Joanne S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My car looked brand new again, all the people that worked there were kind, courteous, and were very helpful in explaining everything to me. I am thankful that I choose them to do the work. And 100% satisfaction guaranteed was awesome. Than you Service King.
5/17/2017
Dana G. VERIFIED CUSTOMER
Vehicle Make : Honda
Best experience I've ever had with a car repair!! Excellent experience.
5/13/2017
Cindi K. VERIFIED CUSTOMER
Vehicle Make : Ford
I understand that estimated dates are just that. I I DO appreciate they put me in a rental when the date to be completed had been moved AGAIN and I had to give back the vehicle I was borrowing. My biggest issue is the lack of knowledge of what the status of my repair was. The shop was to call me with an update at a specified time and when I was told my vehicle still would not be done, I asked WHY? And the person did not know the answer. But they KNEW they were going to call me ahead of time with an update. It's not like I called and surprised them. They called ME. Overall we have since talked in person and all turned out OK.
5/9/2017
Rebecca S. VERIFIED CUSTOMER
Vehicle Make : Honda
Although the repairs on my truck took longer than expected, I am very satisfied with the work and service that I received. Thank you all so much for your hard work. I appreciate everything the Service King team did for me.
4/11/2017
Robert B. VERIFIED CUSTOMER
Vehicle Make : Dodge
My truck looks great and the staff was friendly and kept me informed every step of the way.
4/10/2017
John S. VERIFIED CUSTOMER
Vehicle Make : Honda
Make sure your paint crew does a better job taping off areas to avoid over spray. Even though it was taken care of the buff marks are now visible on the undamaged side that was in need on painting. The damaged part was a perfect match paint job. Well done overall. Just do better with details like taping and overspray protection. Thanks for the great experience.
4/10/2017
Octivia W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Service king DID NOT repair my vehicle. I received a text message early saying you all appreciate my business, etc. Maybe you all should be sure the vehicle was fixed before sending out a text thanking customers.
3/31/2017
Sally G. VERIFIED CUSTOMER
Vehicle Make : Kia
The staff were very accomodating to my needs not just as a customer, but as a person going through a major ordeal in their lives. Thank you.
3/29/2017
Terrence L. VERIFIED CUSTOMER
Vehicle Make : Jeep
ZACH WAS VERY INFORMATIVE AND HONEST THROUGHOUT. HIS COMMUNICATIONS AND ACTIONS WERE TIMELY AND EFFECTIVE. GREAT JOB!
3/24/2017
Leshia M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My 2016 Chevy Cruze limited looks brand new again. The staff was attentive, keep me updated and I back on the road again?