Cox Auto Body Centers

Timely...efficient... Professional... Thanks so much!

Took a little longer than expected, but Shawn always gave us updates on parts ordered. Shawn was the epitome of courtesy, even walking us to our car & shaking hands. Important to us who come from the UK. Thank you Cox job well done.

It took around 4-5 weeks for my car to be completely fixed. I understand that this body shop is incredibly huge, busy, and takes on a lot of cars at once but the staff did not help me with this wait whatsoever. I was in contact with Stephanie Pierce, who was helpful until the last week or so where she was never available when I called nor would she reply to my messages. I live in West Palm Beach and was in an accident in Sarasota, so my car was sent to a random body shop in Sarasota (I did not choose this body shop). The secretaries eventually became pretty rude to me and gave me an attitude when I would call in asking about my car, because the staff KEPT telling me "it will be ready maybe either tomorrow or the next day" for TWO weeks. I was told it would have been ready by last Friday (the 13th) and even drove up to Sarasota with a few friends and arrived to rudeness from the secretaries and an unfinished car. Honestly, my only issue is with the customer service. This was probably the most frustrating company I have ever dealt with in my life. The only people who actually showed me kindness was a man who was from West Palm Beach (I didn't think to ask for his name) and David the assistant manager, but only after I had my mother speak to him on the phone. I also did NOT receive the texting service until a day or two before my car was finished. The secretaries NEVER put in my correct phone number either, so every time I called and one of the higher ups confirmed a phone number with me it was completely wrong regardless of how many times I had corrected them before. Also during the 3 and a half drive home from Bradenton to West Palm Beach, as soon as I got onto i-75, my tire pressure light came on on the dashboard. I feel as though the company hardly bothered. Otherwise, car looks great and as if there was no damage to the back whatsoever. The mechanics are the only ones who seem to know how to do their job. I would never bring my car here by choice though, even if I lived in Bradenton or near there due to the very poor customer service.

I was very happy with your attention to detail, the car looked great! Thank you all. My only issue is the confusing text updates regarding my car being ready but was not, maybe add a "will call when ready"? Just a thought, thanks again for your hard work.

Great customer service

You guys were great-however, the Enterprise staff was docking me for less gas than I said I'd used. You dodnt have something that you used the car for that used up gas, did you? Just checking! 7/8 is 7/8, not sure how I could have been thrown

I'm very pleased with the worked that was done to my car.i was kept informed throughout the whole process

Delivery date changed numerous times and when it was finally done wasn't the perfect job they claimed I would get. I am looking to pick up my car tomorrow here's hopping it is done right. Bill Fishburn

Great work!

All the workers in there do a awesome job this is the second time i got hit and my car looks like new still and very friendly and helpful

Customer service was amazing from start to finish. Thank you

Tried to give my back my car not fixed. Bumper had a chip in it. Did not fix the trim around the bumper. Paint appeared to have lots of visable orange peel.

A very very simple, timely and courteous experience. My truck looks great! Thank you!

Everyone I dealt with from the ladies in the office, and Adam well very helpful and pleasant. I couldn't be any happier, very professional.

Best experience with getting everything done completely & so quickly & with such kindness ever in my life. Quite impressed!!! Jk cook Thank you

All went well. Car looks good.

We were kept up to date on the progress with texts and phone calls

Rick Swenson and his team brought my truck back to its original state of beauty. Rick went above and beyond with his customer service. Two thumbs up

I think my car and everything looks great thank you

You people are outstanding. From the moment I arrived, which was 20 minutes before my appointment, your commitment to customer satisfaction was on a roll. Geico, Cox and Enterprise, all performed in unison like a well oiled machine. Thank You to all that were involved in the repair of my 2011 KIA!