You need to get a better system or hire more people. I waited to long, and had to pay more for rental because of it.
Its not right to do that to people because of a flawed system. Maybe you should offer a rental discount.
Other than that all the people were wonderful and helpful.
Thank you
8/13/2016
Dana P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Yes, when I first arrived John Duquette said welcome Wayne before I even was out of my door. The Geico rep, David Goodyear was there right away. The Enterprise rep, marly zephirin was also there. I was in and out with my rental car in ten to 12 minutes.my auto was repaired very promptly. I am now having Cox repair the damage that I incurred when I was backed into. Unheard of service in this day and age. Thank you all involved.Wayne ****.!!
8/12/2016
Roy J. VERIFIED CUSTOMER
Vehicle Make : GMC
Very dissatisfied with Mr.Torino arguing about the fluids not in the radiator. Saying that he never touched the cooling system,he had to in order to replace a bracket for the radiator. Since I picked up my 2007 GMC Yukon. It overheated in my driveway, from no fluids in the radiator. There was a scratch on the new bumper in the middle right below the second grill. Vehicle not detailed inside or outside. Not satisfied at all. I called to talk to Mr.Rudd, for two days never a call back. Very dissatisfied with customer service from Mr.Rudd
8/8/2016
Scott C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
David Matthews provided excellent communication with daily updates via text. I was not expecting that level of communication, so I was quite thrilled with just little thing. Rick who works in the body shop took the time to explain a wheel issue and perform a detail scratch removal. Excellent service! Anena and Melissa in the body shop were helpful as well. Thank you!
8/5/2016
Kristine S. VERIFIED CUSTOMER
Vehicle Make : Nissan
We had to leave the car it was not completed
8/4/2016
Victoria A. VERIFIED CUSTOMER
Vehicle Make : Nissan
I got home and showed my friend the repaired and the piece on the tire was missing. It must have fallen off on my way home. I called but did not get a call back.
8/3/2016
Kimberly F. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you looks great!
7/27/2016
Paul M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
7 Days late
7/22/2016
Maureen K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Wonderful service; Wonderful people! John was Awesome! :-)
7/22/2016
Linda N. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I want to thank you for a wonderful job on my car I was so pleased and thank you for cleaning it also
7/21/2016
Bobby F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Pergecy
7/16/2016
Cynthia B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Went out of their way to speed up the process and complete my car before the weekend and for that I am grateful. Great quality and wonderful staff. Loved getting the updates on the progress of my car. Thank you!
7/16/2016
Daisy S. VERIFIED CUSTOMER
Vehicle Make : Scion
Thanks the car looks like new! Also for clean new car smell; you guys shouldn't have but did anyways! Great service, happy customer!
7/15/2016
Jonas J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Drop off was exceptionally fast. Staff was friendly and eager to help me. Meeting with the insurance adjuster & getting my rental car was a breeze. I especially liked getting daily updates on my car. Two thumbs up!
7/14/2016
Virginia E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was, everyone was professional and courteous! But was told car would be done in 2 days and it took 5! Also ask that it be brought over for oil change right after it was finished and the oil change was not done!!! I have had to make an appointment to come back for that!!!
7/11/2016
Sonja N. VERIFIED CUSTOMER
Vehicle Make : Ford
I'm very satisfied with the work that was done on my car thank you very much I'm very satisfied with the work done on my car excellent work
7/11/2016
Scott W. VERIFIED CUSTOMER
Vehicle Make : Honda
The team was courteous and very organized and efficient
Thank you
7/9/2016
Linda H. VERIFIED CUSTOMER
Vehicle Make : Mazda
We were completely satisfied. Cox Mazda will always be the one we turn to for service.
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