Appreciated the daily updates and the ease of getting the estimate and rental car. Thanks very much!
10/19/2017
Robert D. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I just want to say this claim experience was without any shadow of a doubt was the best I've EVER experienced from the time I drove onto your lot to drop off my vehicle until the day I picked up my vehicle and drove off the lot. Everyone we encountered at Cox went out of their way and without even being asked directed us to the right location. The Cox, GEICO and Enterpise representatives couldn't have been nicer or more professional taking care of my claim and making sure I was totally comfortable as I am temporarily handicapped and having some difficulty getting around. They all thoroughly explained the process and I was in my rental and on my way in not more than 15 minutes. Picking up my car was no less satisfying. The vehicle prep for pick up was the cherry on top and I'd like to thank everyone at Cox and associates for a job well done. You can bet I will be sharing this with everyone I know. I will be back
Thank you,
Robert D
10/18/2017
April S. VERIFIED CUSTOMER
Vehicle Make : Ford
Personell went above and beyond to make sure everything was in order.
10/14/2017
Carol G. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was extremely impressed from beginning to end with Cox service, professionalism, and all around experience. Oh, and my car looks brand new. Thank you!
10/14/2017
Raymond H. VERIFIED CUSTOMER
Vehicle Make : Kia
Sent me to wrong area, got out of car with possessions, went to wrong office, sent around entire building to other side, took possessions back in car and drove to other office. I am disabled, walk with cane, so especially hard on me. Motioned to black lady sitting at entrance who sent me to wrong place - she refused to come. EXHAUSTED!!!
10/13/2017
Samuel S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Body shop did great.
10/13/2017
Caroline R. VERIFIED CUSTOMER
Vehicle Make : Toyota
John,can U call me tomorrow about 10.00
I have a question to ask you, It's not a
Big deal. They did a wonderful job.
Thank you, Caroline R
10/13/2017
Audrey H. VERIFIED CUSTOMER
Vehicle Make : Ford
Cox went above and beyond my expectations for a pleasant experience. It is always a pleasure doing business at Cox Chevrolet.
10/13/2017
Scott W. VERIFIED CUSTOMER
Vehicle Make : Lexus
The staff couldn’t have been more helpful than they were. A very positive experience for us. Thank you.
10/12/2017
James D. VERIFIED CUSTOMER
Vehicle Make : Dodge
The repair time was extended thtee times and I wasn't satisfied with the communication I received about the delays, then I wasn't called when it was done, I had to call to ask why it wasn't done and was told that I should have been called the day before that it was done. Finally, something happened to my tire pressure inficators and they no longer work properly.
10/12/2017
Kate B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great communication, so friendly! So nice to work with you all!
10/6/2017
Kathryn R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Eric your service representative when I turned in my car and picked it up is wonderful he's very thorough
10/4/2017
Ruth S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Good job-quick????
10/2/2017
Katherine S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Loved the drop off appointment having everything ready worked out a lot quicker then I had imagined. Then to pick up my car today and it was nicely cleaned inside and out made it even more enjoyable!
9/30/2017
Bruce B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Linc Whipple and everyone who worked on did a superb job. I was kept up to what was happening throughout the process. Final results are magical!!!
9/29/2017
David W. VERIFIED CUSTOMER
Vehicle Make : GMC
Eric was terrific,
9/28/2017
Rebecca C. VERIFIED CUSTOMER
Vehicle Make : Mazda
They kept me well informed at every stage of the repair. They where also available to answer any questions that popped into my head. Wonderful team that works well together!
9/28/2017
Robert P. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent overall customer service. Just understand that if you work you only have till 5:30 or you you will find a locked gate keeping you from reaching the body shop. Found my way around it and once I did, staff was still there and immediately took care of me.
9/26/2017
Judith P. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Top notch work and customer service!! Would highly recommend to friends and family
9/25/2017
Carolann K. VERIFIED CUSTOMER
Vehicle Make : Ford
Superb service Geico, Enterprise & Cox Chevy... Thanks