I was told car would take two days Tuesday and Wednesday. I got no call on Thursday. I called Friday and was told someone would call me back and no one did. I called Saturday and was told someone would call me back and no one did. Finally got car Monday.
7/13/2015
Dale S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Andy was a great help in making our jeeps bumper damage a very mind easing experience. Andy and the very friendly staff kept us up to date throughout the whole ordeal. Their text messaging updates were even funny in a professional way. The facility was clean and very bright which is the way a business should be.
Thank you again for making our jeep brand new again.
7/13/2015
Glenn P. VERIFIED CUSTOMER
Vehicle Make : Buick
Excellent
7/11/2015
**** M. VERIFIED CUSTOMER
Vehicle Make : Honda
Rob and Dwight were very patient with my very nervous 18 year old who needed her car for a vacation. And the car looks fabulous!
7/10/2015
Kellie T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent work on my car. Thanks so much for everything! The staff was very friendly and welcoming and I couldn't have asked for a better team to repair my car!
7/9/2015
Greg M. VERIFIED CUSTOMER
Vehicle Make : GMC
Good communication and done right
7/8/2015
Dan P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The car looks great and couldn't tell it was hit, but after looking closely, it looks like some parts of the car was scratched during the process of removing parts of the car for repair. A good paint fix is fine, but I'd expect the overall result to be spotless and flawless. Great fix but maybe more attention to detail is needed before the return of the car.
7/7/2015
William R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Looks great.
7/6/2015
Ron H. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
the email updates are nice. thanks again!
7/2/2015
Karen Y. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great 2 work with! Jason was great! Always informed.
6/26/2015
Wendy W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone on the team was very helpful.
They did an excellent job on my car repairs.
Thanks!
6/25/2015
Jim K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great people great job. They went above and beyond to help me as the car died on me on Lorain Ave. within minutes of my call to Suburban they had help on the way. They were very helpful and got me off the main road where I waited for AAA. Further , Brad was super to work with and was diligent in working with the insurance company to help me out.
You couldn't have done a better job.
Thanks
Jim K
6/22/2015
Matt T. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Suburban did a great job repairing my car. The text feature that they send daily to tell you the progress of your car I thought was great! Hopefully I won't need to use them again but if I need any body work on any of my cars I know where to go!
6/20/2015
Zeljko M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Front left tire showing 24psi even there is 35psi, very bad noise when driving, so I am not sure if tire is not tied enough. If you did final quality control like your text message said, you would see this on dashboard. The vehicle was not brought to the shop with that message on dashboard.
6/20/2015
Eric W. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great experience. Picked up and did repairs immediately and deluvered car afterwards very quickly. Brad was great.
6/20/2015
Corinne H. VERIFIED CUSTOMER
Vehicle Make : Kia
I like how I was informed about how the work an time was shared with me Thank you
6/18/2015
Ada H. VERIFIED CUSTOMER
Vehicle Make : Kia
I was completely satisfied with the entire experience. The staff was professional, polite, and very helpful. The work done on mu car met all of my expectations in a timely manner. Thank you for making an unpleasant situation so easy to deal with.
6/17/2015
Gary Y. VERIFIED CUSTOMER
Vehicle Make : Ford
Generally the car looks good, but in several areas I still see some of the spots that were to be removed. I will live with them however, because I can't afford the time to go through the entire process once more. The car looks good overall. Perhaps I am too picky.
6/14/2015
Asha G. VERIFIED CUSTOMER
Vehicle Make : Acura
Thank you for the quick turnaround and status updates
6/10/2015
Maurice H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Failed to deliver as committed and quote came in over estimate.