Every bit of the total repair experience was handled efficiently and professionally. Then entire front desk staff couldn't have been more friendly or accommodating. I also work in a customer service field, and will make sure to recommend Suburban Auto to everyone I can.
1/23/2016
Michael B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Initially received daily status updates but then they stopped and I called in to get status. Was notified my car was ready but when I got there there were a few issues. Tape applied to window area was peeling off. Crease in rear between 2 panels showed body work and wasn't finished with paint or I noticed it. I I understand this happens but simple inspection upon completion would have identified issues I observed. My car is still I should for repair which is not issue but still not getting text updates. I appreciate the efforts and opportunity to provide some feedback.
1/21/2016
Royal Flush. VERIFIED CUSTOMER
Vehicle Make : Dodge
Looks good.
1/20/2016
William S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Haven't really inspected the job done but the whole experience was very easy and hastle free
1/20/2016
Kevin C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job. Quick and easy
1/16/2016
Andrew M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Disappointing turn around time due to not doing their own estimate and just going with the insurance company's quote. Received weekly emails pushing back the finish date however, no reasoning or phone call as to why it was being pushed back repeatedly. Finally was able to pick up my car and found chips in the paint, scratches, glue residue, and paint over spray on the car. Now I have to return to have all those problems fixed. Completely unsatisfied with the entire process.
1/16/2016
Tom D. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Jason and his Team do a fantastic job! The quality and attention to detail is exemplary! This includes Abagail and her communication and willingness to go the extra mile! As well as Nico ensuring the final product is as good as new!
Thank you all!
1/15/2016
John K. VERIFIED CUSTOMER
Vehicle Make : Mazda
,Jason has promised to handle the last adjustments as necessary when I'm able to bring the car back and I have confidence that he will. But the rear bumper cover does not fit properly and needs to be corrected.
1/9/2016
Jeffrey A. VERIFIED CUSTOMER
Vehicle Make : GMC
Everyone was very polite and communicative.
1/9/2016
Arda G. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Maria was great sbout updating me on the process. I feel like I made a new friend.
1/8/2016
Joan P. VERIFIED CUSTOMER
Vehicle Make : GMC
Liked the updates and the way the car was kept clean would recommend your service to everyone.
12/31/2015
Mary L. VERIFIED CUSTOMER
Vehicle Make : Lexus
You have a great team! Good job! Thank you! Mary L
12/15/2015
Barbara Z. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job....friendly helpful people
12/12/2015
Jeremy B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Suburban Collision Center has done an excellent job with **** my wife's old can and my truck. I dare you to find evidence of the work they do on your vehicle. The repairs look seamless and almost factory perfect! They can blend the repair work flawlessly into the original finish, no Matt the age/color/condition of the vehicle. I highly recommend using Suburban Collision Center for any collision repair work you need. They get the job done right!
12/9/2015
Jim D. VERIFIED CUSTOMER
Vehicle Make : Buick
Thank you very much to Jason and everyone involved. Great Job!!
12/2/2015
Douglas N. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Only problem was I was told car was in detail for two days, and it was really dirty when I picked it up. Repair was good, but detailing was not
11/30/2015
**** D. VERIFIED CUSTOMER
Vehicle Make : Honda
Good job. Communication was great. Some unavoidable holdups were somewhat frustrating yet understandable. Car looks great. Thanks. Hope we don't have to use you again. I know you understand. I'd be happy to recommend others to you. Best wishes. Tom
11/26/2015
Teresa L. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Excellent service, very helpful every step of the way. More than accommodating & throughly knowledgeable of all aspects of the repair process.
11/14/2015
Charlotte J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Forgot one problem with phone call I called lady answer she was bitching I can't help I m deaf and had to used relay service Give time to talk
Thanks