Was told it was a one day repair and it took two. Sales 101 under promise OVER deliver then customers leave impressed and not ticked off
3/17/2016
**** Y. VERIFIED CUSTOMER
Vehicle Make : Acura
Too many (in my case five) schedule extensions. Could not count on when car might be ready. I asked that you might do some small touch ups free with paint left over on other parts of the car (rear bumper) given I was spending 9,000. My requests were ignored. Good quality repair work, poor customer service.
3/15/2016
Issam A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
You did very good job
3/12/2016
Debbie B. VERIFIED CUSTOMER
Vehicle Make : Toyota
From the beginning to the end of this matter it was all top notch! I could not be any more satisfied then not have had the fender bender to begin with. The car wash/vacuum was an added bonus. Thank you Thank you Thank you!
3/12/2016
Kyle W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Pick up time was wrong. I wasted a trip to pick up my car. Thats unacceptable!
The car was not detailed. It was cleaned but not detailed.
3/9/2016
Diego V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional and excellent service. I really appreciated the text updates since it gave me enough info to know where my car was in the process without having to feel the need to be calling constantly to know what was the status of my car. Lucas provided great customer service and I really have to commend Sean for finishing 2 days ahead of pace.
3/9/2016
Robert M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Kept me up to date every step of the way great job thank you
3/5/2016
Amanda S. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was very satisfied with how quickly my car was finished. I like the text updates.
3/3/2016
Caroline S. VERIFIED CUSTOMER
Vehicle Make : Jeep
I'm happy with how my car turned out, but I noticed that there were a lot of parts ordered for damage found during repairs. I wish that I had been informed of this damage and these additional parts ordered before the work was completed.
3/3/2016
Bradley C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Ahead of schedule and very well don!
2/26/2016
Nikole M. VERIFIED CUSTOMER
Vehicle Make : Kia
Rental car was to be reserved for my by the lady who I spoke with. No reservation was made. Drop off also took a long time. I had a much better experience at the Berea location.the gentalman who help me at pick up was very nice though.
2/25/2016
Tammy D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Worst experience ever
2/13/2016
Deborah M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job - start to finish!
You couldn't have made it any easier!!
I appreciate your high level of customer service and keeping me informed through out the entire process!
2/13/2016
Ann S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great communication. Thx so much!
2/12/2016
Donna C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great job. Very accommodating.
2/11/2016
Lisa U. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everything was handled correctly and professionally. Nothing on my end had to be done.
2/6/2016
Mosua B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank you.
2/5/2016
Laura M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great communications with texts. Excellent work done on my car in a timely manner. Quick delivery of rental car. Thanks.
2/3/2016
Sharyn H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Fast, efficient, courteous!
1/30/2016
Kathleen M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Loved the frequent communication/updates via text & phone, prompt service & beautiful work.