After having my van for about 20 minutes, I noticed it was not producing heat. The van was at operating temperature, but it was blowing cold air. I took the van back and after about 15 minutes of investing the problem I was told the radiator was defective and that it needs to be replaced. Included in the folder of information I received from Suburban was a check-list of items that the Geico rep. supposedly double checked and verified as being operational. The heat was one of those items check off as being operation. Obviously, the heat was not tested. This only makes me wonder what else did he not inspect? This entire experience has only made me mad because I did not take my van to a dealer for repair. I feel confident that the dealer would not have installed a used radiator. It also makes me mad that I was lied to by Geico as the rep. did not do his job by inspecting the van, not to mention they used a used part on my van, most likely from a totaled van. In short, the van should have been tested by the tech when the work was completed and it should have been tested by the Geico rep. and it was not. What else is wrong with the van and how long will it take for me to find it?
12/29/2016
Stephen M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job guys,and have a Merry Christmas and Happy new year
12/23/2016
Jim B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Well done.
12/22/2016
Amanda M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Excellent work and great customer service!
12/17/2016
Jeff R. VERIFIED CUSTOMER
Vehicle Make : Buick
Great work, easy to work with!
12/10/2016
Kirk S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The staff was prompt and courteous. My 2016 Mercedes looks show room new again. Thank you!!
12/9/2016
Darlene H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Window not set correctly and will not close completely, piece at the bottom of the window not set evenly, dirty inside including grease on the seats and a seatbelt, scratches on the outside of the car and metal at the bottom of the driver window. Those scratches were not there when suburban got the car. The final charge for repairs was over 2000 more than the estimate. I am extremely disappointed and surprised that this is the repair center of choice for Mercedes.
12/4/2016
Danny M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Excellent service. Keep us updated the whole way. Everyone was very friendly.
12/3/2016
Pamela M. VERIFIED CUSTOMER
Vehicle Make : Honda
Suburban did a great job repairing my vehicle. The car was
very clean and looked brand new when I picked it up. Andy was very
helpful & attentive. Thank you.
12/3/2016
Benjamin H. VERIFIED CUSTOMER
Vehicle Make : Acura
Not sure what to say. Everything was great!
12/2/2016
Deborah C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I have to say I was worried over the quick turn around
and felt that my car may not be done well but it looks great
11/30/2016
Richard W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Love the work from Suburban!
11/26/2016
Sisfronia B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everything was great.
11/24/2016
Joseph P. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Had to take car back to repair shop as there was overspray on various places. Have now noticed that there is a chip in the paint on the corner of a panel and the trim on the window is not on correctly. Fairly disappointed in the quality of repair.
11/20/2016
Susan L. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciated the prompt service. I brought my car in the "day before" to be worked on the following day. Rather than have to come back & wait for the next day, I was offered the option of getting the repair done right then since it was a quick job. That was so very convenient & freed up my entire following day. In addition, the staff is always so friendly & helpful. I would not hesitate to recommend your services to family & friends. Thank you making my day!
11/19/2016
Scott B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Great work. Excellent paint job. Discovered my jack in the back and don't know where it goes ?.... Scott
11/19/2016
Doug N. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Very nice work! Thank you!
11/17/2016
John G. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Great job!
11/13/2016
John L. VERIFIED CUSTOMER
Vehicle Make : Honda
Very happy with work done, would definitely recommend