Very easy process... Friendly associates, very satisfied.
7/15/2014
Melvin C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very professional and courteous. I appreciate the service and repair rendered in a timely manner.
7/13/2014
Gwynett T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Marisa was the best.
7/12/2014
Katherine W. VERIFIED CUSTOMER
Vehicle Make : Ford
The repair work done on my car was excellent, communication with ABRA was very good. My car was returned to me cleaner, we had just had a family vacation, than it was when I left the car. Everyone I spoke with was very kind and friendly. An amazing experience overall. Thank You!
7/10/2014
Clyde M. VERIFIED CUSTOMER
Vehicle Make : Nissan
There seemed to had been a delay in knowing that my car was there for service. But thanks to Karen, she got my car taken care of right away. She kept me informed of my cars status via text. Hats off and great job for Karen
7/8/2014
Angela P. VERIFIED CUSTOMER
Vehicle Make : Toyota
The overall experience was great! There was constant daily communication about my car. Everyone was courteous and helpful.
7/4/2014
Cynthia P. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job done super-fast. Much appreciated. Great customer service.
6/30/2014
Raegan T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job! Pleased with the level and ease of communication
6/29/2014
John E. VERIFIED CUSTOMER
Vehicle Make : Toyota
haven't picked up car yet
6/29/2014
Dave K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Karen was exceptional!! Good job
6/28/2014
Xuan T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Your guys do good job, we're so happy.Thanks alot
6/27/2014
Roy N. VERIFIED CUSTOMER
Vehicle Make : Toyota
The turn around time was a nice surprise.
6/26/2014
Benjamin F. VERIFIED CUSTOMER
Vehicle Make : Subaru
Dear Abra:
My car was not fixed the first time on time correctly nor was it even fixed correctly after the third attempt. I finally became very sad and gave up on my cars repairs being done correctly all together. It truly broke my heart and still does to see my car in its current condition. My car was basically brand new with not one flaw pre-accident. Now there are eye sores in multiple areas. Everytime I see the improperly repaired sites, it makes my heart sink.
To list only a few of the issues, the paint did not match and still doesn't. My gas cap lid was not reattached correctly. I went to fill my gas tank today, and the gas cap fell to the ground. The gas cap no longer stays connected llile it was intended to from the factory. A bracket on the inside of the gas cap was not even painted. There are paint chips from removing and or reapplying the bumpers in two different areas that were just cleared over, and there are cleared over black areas in plain site. One main area was damaged in the collision and was completely missed in the original estimate. This part is still not repaired. My car now looks like it has two different colors in some areas. There are hard tape lines in multiple areas. Overspray on the headlamps ect ect...
To make matters worse all of these issues were brought to the managers and customer service reps attention multiple times and they are still not fixed properly. I'm a car lover and my precious car will never be the same. Everytime I walk up to my car I see the areas that were not repaired correctly and my heart saddens . I would never recommend anyone I know to have their car repaired by Abra. Very little of Abras promises were kept; the entire process was heart breaking, time consuming, amd frustrating.
Sincerly,
Past customer
6/25/2014
Danyel D. VERIFIED CUSTOMER
Vehicle Make : Honda
From start to finish was an amazing experience. The staff was extremely friendly and kept me well informed without the entire process. I was also impressed with how fast my car was repaired and returned back to me. I would recommend your company to all family and friends in need of car repairs
6/19/2014
Lorne J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Merisss wss wonderful.good. customer service.she is A asset to your company
6/14/2014
Nedra G. VERIFIED CUSTOMER
Vehicle Make : Audi
I enjoyed the quickness, professionalism and overall care for my vehicle and satisfaction.
6/13/2014
Kenneth S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Karen and the rest of the team did an awesome job. My car looks better then when it arrived to abra. Thanks so much!
6/13/2014
Rob C. VERIFIED CUSTOMER
Vehicle Make : Toyota
The entire experience was easy. Great people, great service, great price. I am very pleased. Thank you.
6/12/2014
Darryl C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The staff woman who gave me my vehicle was kind gentle and thorough! Great customer service thanks Geico