Completion date was extended twice, I understand the delay was due to late parts delivery. I was not notified that the completion date would not be met until I called on the completion date to ask, so I feel like the communication could have been better. There was some sticky adhesive still on the car near the repair area, I asked the guy that brought the car out if he could clean it off. He cleaned most of it off with laquer thinner. The repair work looks like it was done really well, so that's the important part. Overall I am satisfied, but it could've been better.
5/5/2016
Joanne G. VERIFIED CUSTOMER
Vehicle Make : Toyota
I recd several texts advising as to when my car would be ready. Unfortunately the texts did not match what the service person was telling me. The texts are not beneficial if they do not provide accurate info.
5/4/2016
Fred M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thanks...good job
5/3/2016
Mario M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
YES I AM;VERY HAPPY EXCELLENT JOB WELL DONE.SATISFIED. MARIO.
5/1/2016
Jack M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Reair took 22 days while we were 750 miles from home. There should be a priority for this situation.
4/30/2016
Patricia C. VERIFIED CUSTOMER
Vehicle Make : Honda
This was by far one of the best customer service experiences I've had! I loved the text updates...the staff was awesome...and the repair work was flawless! I hope I never need another collision repair...but if I do, I will certainly come to Lindsay!
4/29/2016
Kseniya T. VERIFIED CUSTOMER
Vehicle Make : Toyota
I like Linsay collision center,the facility is very nice and clean, neat and organized. Great customer service , great communication and organization. Keep it up!
4/25/2016
Christopher C. VERIFIED CUSTOMER
Vehicle Make : Lexus
The customer service adjustor, Kara, just didn't care enough to ensure my vehicle was properly repaired. She basically blamed USAA despite USAA stating that Lindsay would not confirm the door lock problem was caused by the accident. Even there person checking me out a day after it was promised was very surprised my door looking system on one door was not covered, especially since it's an electrical issue. Extremely disappointed and will tell others not to use Lindsay Collision.
4/25/2016
Erinn R. VERIFIED CUSTOMER
Vehicle Make : Honda
I like how I was updated on status of car thoroughly and the car was returned detailed inside and out. Great customer service, this is my second time using your service and will recommend to friends and family for future needs.thanks!!!
4/25/2016
Lara G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Customer service was top-notch. My car us still louder than it was before it was hit.
4/25/2016
Susan R. VERIFIED CUSTOMER
Vehicle Make : Lexus
I loved knowing thy my car was being working on. I loved that they told me when it would be ready.
4/23/2016
Jonathan K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Everything went smoothly from start to finish. Repair looks good as new. All Staff very friendly.Kara excellent!
4/23/2016
Gary R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Curious why digital settings were changed. Audio and other dash info were not on settings we use, so were not where we left them.
4/22/2016
Ashwin A. VERIFIED CUSTOMER
Vehicle Make : Lexus
It's an excellent service that received
Thank you
4/22/2016
Jane P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very pleased with the whole experience
4/21/2016
Todah Destiny. VERIFIED CUSTOMER
Vehicle Make : Lexus
Justin was great!!
4/20/2016
Mark S. VERIFIED CUSTOMER
Vehicle Make : Lexus
At drop-off, the receptionist was very friendly and quickly got me signed in. The estimate was quick, thorough, and professionally done by Johan Ponsen. During repairs, I was kept frequently informed of the progress through standardized e-mails and individual voice messages from Johan. I am grateful that Lindsay Collision had such a great team working on my car. My car looks fantastic.Thank you.
4/20/2016
Christel C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Thanks John! Great service
4/20/2016
John K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Justin did a great job from intake to return. Answered all questions and responded promptly to my text.
The Enterprise rental folks were equally focused on superior customer service.
I will certainly return in the future if necessary.
Thank you all.
4/19/2016
Mathewos W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The intake was courteous, and efficient. I was provided regular update and upon completion, the bodywork was done well.