John Michael was so patient with me and informative. He was very professional even when a female advisor was loud and partying. I like the staff there.
7/28/2016
Carmie P. VERIFIED CUSTOMER
Vehicle Make : Lexus
The headliner has finger prints on it but everything else was great.
7/28/2016
Conya J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My experience was more than I expected. I was treated with care and kindness. The collision team was very professional and knowledgeable. The scheduling stayed on task. I received text regarding the progress of the repairs. They kept their word and the vehicle look brand new. I'm glad I chose Lindsey of Alexandria versus the collision center that's 5 miles from my door step.
7/28/2016
Jimmy B. VERIFIED CUSTOMER
Vehicle Make : Lexus
My entire experience with this repair went perfectly smoothly. John Michael in particular made it happen this way. He was the ultimate professional. He explained how everything would proceed; he answered all questions I had; and he gave me updates as things went along. He did his job with a great attitude and cheerful demeanor. My experience with Geico and Enterprise were good, too. But John Michael set a great tone for everything. He was exemplary, and I sincerely appreciate his help and how he made the experience stress-free and easy for me. The repair to the bumper and fender of my Lexus LS460 looks greats, too. Thanks for a job well done, from the customer service aspect and the technical repair aspect. All my best wishes, Jimmy B
7/28/2016
Jill C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Angye did an excellent job on keeping me informed on the repairs. Well done. I have never had an accident but Lindsey Collision made my life less stressful. Thanks so much.
7/27/2016
Yokimia T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very good customer service and work on my car from start to finish. I have been looking for a repair center in my area for the longest that I can have a trusting relationship with and have not found one until now! Great job to this shop!
7/26/2016
Marlena L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Justin provided great customer service . The TEX updates were great and the front desk staff were great
7/23/2016
Charles N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent updates and response to customers. My customer assistant was great.
7/23/2016
Kimberly N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Rebecca was fantastic! Great customer service all around. And my car looks like it had never been damaged.
7/23/2016
Timothy H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Patricia was very helpful, and Nancy at the front desk is great. Thanks for the great service
7/21/2016
Tai P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Professional customer services, very helpful to escalate the work so I could get my car back fast as I needed, nice work done on the car, work is warranted, convenient with rental car in one place. Good job. Keep it up!!
7/21/2016
Sharde B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
My car looks brand new!!
7/21/2016
Anne P. VERIFIED CUSTOMER
Vehicle Make : Honda
I don't appreciate robo(?) or routine texts asking me to do a survey especially au 7:00am. The only calls/texts during non traditional business hours (9:00am- to no later than 9:00pm) should be if an emergency nature!
7/21/2016
Fred M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everyone I encountered knew their job and did it well.
Thanks
7/17/2016
Juan L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Profesionalism
7/17/2016
Jun Young. VERIFIED CUSTOMER
Vehicle Make : Lexus
Communication on the progress of repair could have been better as i was told that the vehicle was going to be ready on 7/16 but when i called on 7/16 i was initially told it was going to be Monday. However Julia at the office handled it very well and i picked up my vehicle on time. The repair was excellent but also managing customer expectation and trust during the process is crucial when it comes to repairing a car which costs considerable amount.
7/17/2016
Krista P. VERIFIED CUSTOMER
Vehicle Make : Lexus
John Michael was great. He kept me informed through each step of the process and made sure everything was done to perfection.