Lindsay Collision Center of Springfield

V was great to work with!!!

Darion Stuart & John, were very professional, friendly they were right on point! I highly recommend anyone who needs body repair work done on their vehicle, to go Lindsey Collision!! I'm one Happy Camper!! Respectfully, Mary M

John was an outstanding service representative. He went over and above what I consider customer service! He made the experience positive! He needs to be cloned!

Everyone was so nice and helpful. Went pretty smoothly and it was NICE !!!!!!****

My car was returned one day latter than schediled. No attempt was made to say why. No one returned my numerous calls. Although I appreciate the efforts by Gavin and the Enterprise crew to cover rental costs, I was very unhappy with the lack of communication by Julia.

While there was some confusion initially about drop off, the woman who assisted me at the Lindsey Collision center was fabulous. She had the interior of my car cleaned and did a great job dealing with Geico (who was playing games with the scope of my repair)

While the repairs appear to have been done well, what should have taken max one week to complete, took three weeks (!). I completely maxed out my rental coverage, and that was after deferring a few days thinking repairs would be done quickly. I chose Lindsay for the repairs based on our service rep James Wood's recommendation, and wanting them done by a Lexus repair shop. Hopefully I will never have to make the decision again, but should I have the need, I can't say I'd come back to Lindsay's collision repair. While the young woman I spoke with almost daily was wonderful, something obviously went awry because this wasn't a three week repair job. I was unhappy and disappointed.

What a great experience to pick up my car in record time in service and see the car not only vacuumed and washed thoroughly but even tire shined. The attention to detail does not go unnoticed and is greatly appreciated.

Everything was perfect!!!!!!????????????????????

Did a good job and ahead of schedule. Patricia even touched up some rock chips on my car. Thanks!

(PICTURES ATTACHED TO EMAIL SEPREATELY) Vytenis, I wanted thank you again for the superb and fast services that was provided by everyone involved with my car. From the desk person to the car rental and specially you. The professionalism is what sets the standard and the reason I keep coming back to Lindsay Collision Center when needed. I did notice a couple of mishaps with my car I wanted to bring to your attention. ****. There is a light scratch on the truck on the car near the area where the job was performed. It looks as if something heavy was placed there and when it was removed it was not picked up correctly and left a light scratch. I have a picture attached although it does not show well in the pic you can see it up close. 2. There is a line scratch on the front right side of the bumper. I am positive that was not there when we inspected the car upon drop off. Picture is also attached to this email shoeing the line scratch. 3. this unknown item was left in the middle compartment. Should it be placed somewhere or does it belong somewhere? Thanks again and let me know how to go about these items and or if you have any further questions. Regards, Marcelo J

Martin @lindsay had great follow through and customer service! Considering the circumstances of having to go though the hassle of repairing your car, he was a pleasure to work with.

Great job

Great job. Car looks brand new.

Your customer service is atrocious. No one calls to update you on your car. When they do, they lie and tell you things like, " I know we said your jeep would be done today. But we didn't want to rush on the install of the motor. We wanted to make sure it was done correctly. " seriously don't insult my intelligence. Giving stupid excuse like that to your customers is insulting. Be honest and just tell the truth. Such as we didn't have time to finish it today or we ran behind or we lied we are going to have your car for another 4 days. You had my jeep for over a month, maxed out my rental, never called to tell me it was going to be maxed out. Then when I finally get it back its not even fixed correctly. So much for not rushing to make sure it was done correctly. On one of my many trip to your shop I see two of your employees speaking to a Spanish man about his van. They almost seemed like they were tag teaming him, asking him if he wanted other things fixed on his van. Then one guy would say he was going to check on a price for him and the other guy would come back over and ask questions about the windshield. The Spanish man clearly didn't understand. They two male employees would roll their eyes at each other and shake their heads. Yet there was a Spanish speaking employee at the customer service desk. I actually feel awful that I did not step in and help this poor confused man. Horrible horrible horrible service. Better business bureau

Great team!

Thank you so much for helping get my car up and running. After the accident I was not in the best mood. John Michael from the shop and Nicole from Geico were great and made the process very smooth and kept me updated on the progress of my repair throughout. Thanks :)

When I use Lindsay, my expectations are high and they have never failed to go beyond my expectations!! Great Job????????????

Martin and his crew did an excellent job with my repairs! They went above and beyond on making my Lexus IS 250 look brand new!!

Yes very much so very says by customer service great