Bad communication, did not order before we arrived, forgot to fix mirror.
4/16/2014
Michael H. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Outstanding service and work. I am a commercial airline maintenance manager, used to schedules and exacting work. Your operation is first class!
4/13/2014
Richard W. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job and on time, thanks
4/11/2014
Porscha M. VERIFIED CUSTOMER
Vehicle Make : Toyota
By far the best customer service I have every received. All staff was courteous, polite, and concerned. They explained the process clearly along with expected time of service. The repairs were done well and on time, and my car was washed on top of it. Remarkable service on all fronts. Thank you!
4/3/2014
Victoria P. VERIFIED CUSTOMER
Vehicle Make : Audi
Text message updates were awesome! Employee's were polite and professional. The car looked great! Couldn't have been more pleased with the customer service and quality of work done on my vehicle. I would take my car back in the future.
4/2/2014
Goldie W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service from Abra was very prompt with timely updates regarding the repairs. The Abra staff displayed flexibility about the pick up time for my vehicle which I greatly appreciated.
3/27/2014
Kerry H. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Lack of communication on status of vehicle. Car was not delivered on time as promised. Flaws in repairs.
3/21/2014
Kenneth H. VERIFIED CUSTOMER
Vehicle Make : Scion
Just got the car back and there is new rattling in the dash or front of the car. Also, not excited about a new headlight adjustment problem that I told to say is a warranty problem despite the fact that it was not an issue prior to our time in your shop...
3/19/2014
Hollie B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Looks perect! Hopefully won't ever hit a parking garage pole, but if I do, I'll return.
3/19/2014
Barbara O. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you for the quick repair and cleaning the inside of my car as well. The best customer service I've ever received from a car repair shop!
3/14/2014
Jessica B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great customer service, frequent communication and I appreciate that my car was done by the time I needed it.
3/7/2014
Sarah R. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everything was very quick and efficient. The work was done to my satisfaction. Everyone was very professional and friendly.
3/1/2014
Metro V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
:)
11/1/2013
Samuel K. VERIFIED CUSTOMER
Vehicle Make : Saab
Good communication
10/28/2013
Eric M. VERIFIED CUSTOMER
Vehicle Make : Toyota
**** was great!
10/24/2013
Tammy C. VERIFIED CUSTOMER
Vehicle Make : Honda
Raymond was awesome. He went beyond my expectation.
10/23/2013
David B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Seamless repair with excellent customer service.
10/13/2013
Stephen R. VERIFIED CUSTOMER
Vehicle Make : Subaru
Technical aspects of the job were just fine. Only issue I have is in the delay with getting the job done. Defects in the replacement part caused at least one day in job completion, ... with the necessity of my having to rent a car for one day, adding to my expense. Entire job too from Monday till Saturday, which seems a bit excessive. Staff at ABR were very good in keeping me informed of the delays and eventual progress. Seems to me that it would have been more efficient for me to wait until the replacement part was as the repair shop before I brought my car in for the work, which would have saved two whole days. We only have one car in my family, so this left us a bit inconvenienced for 5.5 days. The workmanship was superb!!
10/8/2013
Zeb H. VERIFIED CUSTOMER
Vehicle Make : Scion
Thank you for making it a seamless experience. Great work.