Was overall satisfied with repair job, just wish it didn't take an entire week to get the repair estimate/an actual update. I also asked for the original "Imperial Ford" dealer logo that was on my trunk door to be put back on underneath the "Focus" lettering since you offered to do so, but you didn't end up doing it. Not a huge deal but a little disappointing. I appreciated Megan's frequent updates on the repair process, but it would have been nice to have been provided with a callback contact number or email to ask questions (I called the Abra general number to ask about the estimate details once I got them, was met with "I don't know anything only the estimator would", and said he would have her call me but this never happened). Anyway I still am satisfied with the repair job and car cleaning, but thought I would leave some feedback on some other points of the process. Thanks again
8/18/2018
Andrew B. VERIFIED CUSTOMER
Vehicle Make : Honda
The car isn’t done because “there was an incident in the shop”. I’d recommend not sending these surveys before the car is actually done and I’m certainly not satisfied having two wait additional days for the van because of your error and the best you are offering is for me to go pick up a rental car?
8/16/2018
Peter P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Amazing staff and amazing job on the car! You guys rock!
8/10/2018
Shawn V. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My experience was fast and very convenient. The associates that I interacted with were kind and considerate. No one likes to have to deal having to get car body work done, but abra made my experience positive. Thanks again.
8/9/2018
Maria D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Just good job!
8/9/2018
Hoang H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
They did a great job on my Volkswagen.
Thanks to Dion.
HHoang
8/8/2018
Madonna B. VERIFIED CUSTOMER
Vehicle Make : Honda
Professional and nice stagf
8/7/2018
Tim O. VERIFIED CUSTOMER
Vehicle Make : Audi
nice people, regular updates, great work done on my car.
8/5/2018
Michel R. VERIFIED CUSTOMER
Vehicle Make : Audi
Professional job and I really appreciate the updates during the service, telling me what step the repair was in. I would unreservedly recommend your shop to others.
8/4/2018
John M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The work looks flawless and it was quickly done. The people were professional and friendly. The daily email reports were appreciated. I would recommend this body shop.
8/4/2018
Sirisha P. VERIFIED CUSTOMER
Vehicle Make : Honda
Megan was super helpful. Regular updates, pleasant conversation style. Overall prompt service from Abra
8/3/2018
Vital K. VERIFIED CUSTOMER
Vehicle Make : Acura
I have not received the vehicle, so how come you send this request????
When I inspect the vehicle I will be able to provide feedback.
8/2/2018
Keith H. VERIFIED CUSTOMER
Vehicle Make : Audi
Dion was very professional. follow up via email was timely, work was done on schedule.
8/1/2018
Liia B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Appreciate it being done so quickly!
8/1/2018
Lowell S. VERIFIED CUSTOMER
Vehicle Make : Honda
Your employees were polite,responsive,professional and we were mire than satisfied with our experience at Abra.definitely "job well done, thank you
Lowell & Linda Shelton
8/1/2018
Darci H. VERIFIED CUSTOMER
Vehicle Make : Subaru
A big thanks to Bruce Holeman for all his excellent customer service. He stayed in contact with me, making sure to let me know my car was in great care throughout the repair. Bruce deserves a raise!
Thank you for all your help Bruce!
8/1/2018
Chun Pang. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Very smooth repair procedures. Friendly receptionists and technicians. Detailed work.
7/27/2018
Savitri L. VERIFIED CUSTOMER
Vehicle Make : Honda
Fast and reliable service, super satisfied. Thank you~!