Your folks did a great job but it sure took a while for the repair
2/27/2015
Shannon F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service , friendly people . Quality work . Made a stressful situation of dealing with a wrecked vehicle much easier to handle !
2/26/2015
Richard B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Did a great job, handled all insurance. Truck looks great. Thanks
2/24/2015
Richard . VERIFIED CUSTOMER
Vehicle Make : Ford
Your company was very helpful the minute that I walked through the door. The lady who helped me let me know right away that I shouldn't be driving my vehicle and showed me how dangerous it would have been to continue driving the vehicle until it could be repaired. Your company was in touch with me throughout the process and the car looks great! I would definitely use your company again should I need to have any body work done. Hopefully, I won't need to any time soon!
2/3/2015
Robin M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The car looked good and ran good excellent staff. Thank you.
1/24/2015
Ronald C. VERIFIED CUSTOMER
Vehicle Make : Toyota
My experience was very pleasant. Everyone was very friendly and helpful. Everthing went very smoothly. I will be back if I need your services again. I will also tell my friends. The end result was no surprise. My truck looked very nice. Thank you!
1/20/2015
Clifford H. VERIFIED CUSTOMER
Vehicle Make : Honda
Attention might be made to improve the time frame needed to accomplish the repairs. The car was dropped off on Dec. 24 and finished on Jan. 15. 13 working days just seemed a bit long for a car that was still drivable. Outstanding job on the repaires though. Kathy is a great asset in the company.
1/16/2015
Bill N. VERIFIED CUSTOMER
Vehicle Make : Ford
Cathy made the experience positive kept us updated
1/14/2015
Ross L. VERIFIED CUSTOMER
Vehicle Make : Kia
The service on the car looks great, but the customer service was not very good. You missed the delivery date and I had a very hard time getting a call back about any type of estimated completion date. In one day I had to call 3 times and even drop by to get the delivery date and even then no one could tell me anything clearer than "maybe **** - 3 days". Makes it very hard to plan rental cars like that. Not sure I would return to JR's for that reason. Many shops can do the same quality service and might have better customer service too.
1/10/2015
Luther &. VERIFIED CUSTOMER
Vehicle Make : Buick
From the time I entered your business I felt comfortable from the receptionist to talking with Kathy Edmonds. Kathy kept us informed and she is very personable and professional. We were very pleased with the repair and would recommend your business for repairs. Thank you again for your excellent service. Bud and Sherry Stiles
12/31/2014
William W. VERIFIED CUSTOMER
Vehicle Make : Jeep
job well done will get all of mine and my family's work I will spread the word how good you are
12/12/2014
Courtney H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The whole team at the shop is great! Chantel, and Wendy are fabulous with customer service. Absolutely loved how fast you guys were with getting my "pumpkin" fixed and looking better than ever. I couldn't have chosen a better shop to take my car to. Thank you so much for everything you guys did for me and my car.
12/9/2014
Keith M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Kathy was very friendly and pleasant; the whole experience was a pleasure...she made it seem like I was dealing with family.
11/25/2014
Elizabeth R. VERIFIED CUSTOMER
Vehicle Make : Dodge
It has already been taken care of when I picked my car up. No need for anyone to contact me. They always take care of there customers. Thank you!!!
11/18/2014
Engelberto R. VERIFIED CUSTOMER
Vehicle Make : Toyota
I think you have exceeded my expectations. Great Service. I believe I will trust your service again or even recommend you to my friend y family!!! Great Job.....
11/13/2014
Rob A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great company. Very professional. I would highly recommend to others...
11/5/2014
Peggy C. VERIFIED CUSTOMER
Vehicle Make : Toyota
My vehicle was a small job but was still treated with the same timely respected quality as any major job. Completely satisfied. Wendy was amazing about keeping in touch when it came to the appointments.
11/4/2014
James M. VERIFIED CUSTOMER
Vehicle Make : Buick
Customer service was very good and quality of the work performed was excellent. I would definitely recommend J.R.'s to others.
11/3/2014
Roy B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everyone was courteous. Last time I brought a car in it was washed. This time it wasn't, that would make the job llook better. Other than that it looks good.
11/1/2014
Linda W. VERIFIED CUSTOMER
Vehicle Make : Subaru
WHEN I DROPPED MY CAR OFF MON 20th AS SOON AS I GOT TO WORK I HAD AN E MAIL SAYING YOU WOULD SEND UPDATES & PICTURES I CALLED THURS 23rd AROUND 3:00 & WAS INFORMED I HAD TO GET A NEW BUMPER NO ONE CALLED I NEVER GOT ANY OF THE UPDATES YOU PROMISED AND I CALLED TUES 28TH TO CHECK ON MY CAR BECAUSE THE RENTAL WAS DUE BACK AND I HAD TO TAKE IT BACK THAT AFTERNOON BECAUSE I HAVE TO WORK TILL 6:00 THIS WEEK SOMEONE FINALLY CALLED ME BACK AROUND 3:30 TO TELL ME MY CAR WAS READY SEEMS LIKE A LOT OF COMMUNICATION ON YOUR PART