Golden West Collision

Outstanding Service! The very best! Lori Hallee

The service was great..

Smoothest auto body repair transaction. Appreciated the coordination of insurance, repair and car rental.

In Summary, Work performed at Golden West was not quality work, service was not good and it took longer than initially estimated to finish the repairs. Since day one, the service I received was lacking. when I finally was contacted to pick up my car, same day after I received an email that car should be ready 2 days later. I go to pick it up and there is new damage on the hood next to the fender that was replaced. Initially the Rep suggested that this was pre-existing damage 9which should have been covered by the claim? he suggested to check the photos after which he came back to say that damage was not there, it happened during Fender repairs... also, New Fender installed, was not flush with the door, he suggested to keep car there for another day to fix these issues... Long story shorter, car was kept for 3 more days... Also, when I first brought the car in, the Golden West Rep promised to send me a separate estimate for other damage on the car, he suggested that costs should be around 400-500. Few day later, I had to contact him to remind him about the estimate. On the second call to remind him to send an estimate, he sent an email with over a 900 in costs. Keep in mind that most of the surrounding parts have been removed, as such the estimate should not be as much as most of the work was covered by other repairs. I should have insisted on getting estimates before they started the work, in which case I would have taken the car else where for repairs.

The right parking light on the damage side is not working. I will call Monday to get a time to bring in my car. I will not be renting a car and will wait.

Good service, Chris & Omar created good team. But still left some dry wax around my steering wheel and around my seats...

Have the rental cars topped off in the gas tank.

I loved getting the status updates in email. I had a really great experiance everything was extreemly convienient.

I will definitely bring my car to you again. This was the most professional repair business I've dealt with in the Bay Area. Thank you again!

The repair looks great, and the process was explained very well.

Great service.

This was the first time we worked with Golden West Collision. Every one in the shop was very nice and helpful. We had to get the car fixed in a limited time so our daughter could take it with her to school. They finished the car on time. The job was done beautifully especially the paint job. I'd highly recommend this shop to my friends. They have the Geico rep on site so the issue can be resolved quickly. This is definitely a big plus.

ahead of schedule too.

Great job. Excellent and timely service!

The repair and the process was great. The only minor mistake was the delay to have the job done.

Thank you!

Excellent work Great staff

I am satisfied with my experience.. Thanks for taking care of my vehicle and keeping me updated on the repair progress in a professional and timely manner.

Really good services and everyday follow up was excellent; new pictures about progress

The repair work was performed to my satisfaction and in a timely manner. All of my questions were cordially answered. My thanks to the staff at Golden West for a job well done.