Couple of sensors are on, the glue on the bumper is visible...service was delayed
12/9/2016
Shannon W. VERIFIED CUSTOMER
Vehicle Make : Infiniti
After picking up my vehicle, I needed to rush home and get ready for work! The following day I searched my car and several items missing from my car. However, I did sign a waiver agreeing to remove valuables from the car because Golden West isn't held responsible. A jacket, two pillows inside a pillow case and a monogram towel those things I didn't consider to be valuable but they were my things. I don't take anything from anyone and would expect for no one to take anything from me! This is completely unacceptable and I'm **** mad! Those were my things I paid for.
11/25/2016
Abhimanyu M. VERIFIED CUSTOMER
Vehicle Make : Honda
The repair service was great. I had some issues about booking the replacement rental car through golden west, with back and forth calls with the insurance company. It would be great if you could smooth out that process as well.
11/18/2016
Doris M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job on my car and I'm totally satisfied.
11/15/2016
**** L. VERIFIED CUSTOMER
Vehicle Make : Ford
Really good experience! Very professional and easy to work with. The car was ready when scheduled.
11/14/2016
Chunghuei C. VERIFIED CUSTOMER
Vehicle Make : Lexus
The promised repair time was delayed twice causing problems.
11/12/2016
Ronita T. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Usually everytime I have picked up a car from other body shops I get the car back with a full detail this time the car seemed dirtier than when it was dropped off there were pens and papers left in the front seat. Compartments in the front of the car were opened that had nothing to do with the repairs being done. When asked why the car was dirty the reply I got was "we don't have the man power to detail cars"
11/12/2016
Ganesan M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Vehicle was delivered on time and work was done to complete satisfaction. Really appreciate the team.
10/28/2016
Peter W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was friendly, explained the process to my satisfaction and provided quick turnaround.
10/28/2016
Chen C. VERIFIED CUSTOMER
Vehicle Make : Audi
Very good experience
10/27/2016
Stephen M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everyone was friendly and thoroughly talked through the entire process including setting expectations for how communication will work. Everything was very pleasant. Thanks!
10/26/2016
Michele S. VERIFIED CUSTOMER
Vehicle Make : Ford
Everything was great except they didn't finish re-assembling the inside trunk of my car. Took me ten minutes of frustration to fix it. I should have noticed the stuff from my trunk left in the backseat when I picked up the car...
10/22/2016
Ricky N. VERIFIED CUSTOMER
Vehicle Make : Ford
Car's paint is still damaged! They only polished the car and they disnt repaint the damage clear coat
10/22/2016
Ernesto E. VERIFIED CUSTOMER
Vehicle Make : Acura
You guys did a fine job repairing my car and also making the process as smooth as possible.
10/20/2016
Dianne S. VERIFIED CUSTOMER
Vehicle Make : Honda
Very nice team. Car looks great.
10/18/2016
Venkatraman K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service. Thank you very much.
10/15/2016
Nishani F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
so far so good. Have had the car back for only a few hours.
The Golden West QC missed an issue I saw when I did my inspection and they were able to get it fixed before I took the car. I was also getting almost daily updates but on this last day where I was scheduled to pick up, I didn't get any email and had to call to find out if the car would be ready.
Otherwise, experience was good.
Thanks!
10/12/2016
Jo P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate Winsons careful scrutiny and not accepting the paint job
Initially. The redo is perfect. The car looks gorgeous. I am very pleased
10/11/2016
Annie C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service and fast turn around!
Will be coming here for future service