Not a big deal, but communication at the very end was spotty - car was supppsed to be ready Friday afternoon but I stopped getting text messages after Thursday afternoon and had to keep calling Friday then Saturday then Monday to discover status - ultimately was ready Monday after 4. Not a big problem, still happy to give you a five in survey, but would have been nice to have updates.
3/7/2017
Prathap M. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car was delivered a week late. During the week delay there was no intimation to me about the status of the car.
When I drove out with my car, my tires were ripped by two blades in the tire.
Overall terrible experience.
3/5/2017
William K. VERIFIED CUSTOMER
Vehicle Make : Honda
I would like to first say that I think the job was done well. But I also don't think that these items I am bringing up is difficult to achieve.
****) Newly replaced back tail light had a scratch on it when I picked up my car. What was I supposed to do when I picked up my car, ask for a new light and wait another week, while paying for another week's car rental. No win situation. So I just have accept the a scratch on a supposedly brand new tail light.
2) Have the car cleaned up from all of the grease and grim from the repair. My steering wheel, inside door handles, driver's side seat were filthy. Glue drippings on the seat and the car smell like it's been in the paint shop too long and soaked up all the VOCs.
Small things I think can be easily implemented that will improve customer satisfaction greatly. Overall, good job. With the two suggestions above, will make it a great job.
3/4/2017
Nikita M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Good job done by the team. Special thanks to Henry for his assistance.
3/2/2017
Robert H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Just picked up my car tonight. It did take six working days for my work to be finished which seemed a little long for the size of my job but your shop had a full schedule so that is probably reasonable. Henry is a very experienced supervisor and estimator so I know he did his best. Thanks for a good job. Bob Hoyt Insurance Broker -retired
2/28/2017
Renata C. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was very courteous and made it clear that you cared about my car. I appreciated the status updates by email and the calls.
2/26/2017
Haishan G. VERIFIED CUSTOMER
Vehicle Make : Honda
I am very satisfied with the repair job done on my Honda minivan. It had been fixed quickly. And I received regular update on the progress. Winson is a super nice, thoughtful and professional guy. I enjoyed the whole process. Be honest, I am quite surprised by the high quality of service provided by Golden West Collision centers in Sunnyvale.
You guys rock!!
Haishan
2/24/2017
Qiming C. VERIFIED CUSTOMER
Vehicle Make : BMW
Very nice in every aspect. I'm glad to have my car serviced by you. Thank you!
2/23/2017
Lucy M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Flawless, great job!
2/18/2017
Ajju S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Nice work
2/18/2017
Srivatsan R. VERIFIED CUSTOMER
Vehicle Make : Subaru
Henry Omar and Winson were awesome.
2/17/2017
Jun L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service! Even cleaned my car inside very nice!
2/15/2017
Michelle S. VERIFIED CUSTOMER
Vehicle Make : Honda
I was a little upset at first by the turn around time, but now I'm super impressed with the quality and care of the service. I can see why the wait time is so long! :) Huge thank you to anyone who had to detail the inside! It was a wonderful surprise.
2/14/2017
Carol P. VERIFIED CUSTOMER
Vehicle Make : Toyota
No comment
2/11/2017
Naveen A. VERIFIED CUSTOMER
Vehicle Make : Honda
You guys doing great job.
2/9/2017
Weizheng H. VERIFIED CUSTOMER
Vehicle Make : Toyota
The rental car was quite expensive. Wanted to change a cheaper car. But never received update or feedback.
2/7/2017
Ethan B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything about the interaction was fast and delightful. I don't think I spent more than **** hour commulitavelty on the entire process.
1/28/2017
John L. VERIFIED CUSTOMER
Vehicle Make : Honda
The job seems to be well done
The service was very hospitable, quick, and effective. I would recommend you to anyone
Thanks
1/27/2017
Pavan K. VERIFIED CUSTOMER
Vehicle Make : BMW
Thanks for your service. My car looks like nothing happened before. Thanks for making it like new.
1/27/2017
Pamela C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Henry is wonderful. Very professional and very personable. The care looks like new. Beautiful Jon. Thank you so much.
Pam Ceglinski