Good job as always Joe. Got a good crew there. Tell the **** that he got the color even with the bad flop. I always enjoy seeing you guys just wish people would stop hitting me ????
4/3/2017
**** R. VERIFIED CUSTOMER
Vehicle Make : Pontiac
My car was fixed two days ahead of time and looks great. I would recommend golden west to anybody.
3/31/2017
Lawrence D. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Golden West accommodated all of my needs and did an excellent job!
3/30/2017
Danielle S. VERIFIED CUSTOMER
Vehicle Make : BMW
Winston is an amazing asset to your team. He helped and guided me through the process of getting my car fixed. Kudos to him!
3/30/2017
Naveen K. VERIFIED CUSTOMER
Vehicle Make : BMW
The service was completed on time as promised.
3/29/2017
Srinivas D. VERIFIED CUSTOMER
Vehicle Make : Nissan
The secrvice and response was awesome. Would love recommend my friends and colleagues if they have any problem with theiir cars
3/29/2017
Keanhock Y. VERIFIED CUSTOMER
Vehicle Make : Subaru
Very friendly and painless.
3/28/2017
Rosa N. VERIFIED CUSTOMER
Vehicle Make : Honda
The worst service I ever received
3/26/2017
Eric V. VERIFIED CUSTOMER
Vehicle Make : Lexus
Truly great. Thank you.
3/22/2017
Christopher W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Took a little longer than expected due to parts availability, but the result was good as new on our 6 month old car! Thanks!
3/21/2017
Julius D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent Service!:) Thank you!:)
3/18/2017
Derhaur H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Job well done
3/17/2017
Ricardo T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My overall experience with Golden West was good. The staff is very nice and friendly. Their quality of service is great. However, their lack of communication has plenty of room for improvement. The few times I called to find out the status of my vehicle I was constantly told "have we called you" "oh there was a delay" sorry but nobody ever called me to let me know any updates. Had I not called to ask I would've never found out any information. I had to keep extending my rental because I kept getting different finish dates. overall I did have a good experience and the shop is high class. Just please improve your lines of communication with your customers.
3/17/2017
Melany B. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for vacuuming my van.
3/14/2017
Madan P. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was a very painless experience. The estimate was spot on, the time for pick up was correct and the car looks new!
3/11/2017
Bruce M. VERIFIED CUSTOMER
Vehicle Make : Honda
Not a big deal, but communication at the very end was spotty - car was supppsed to be ready Friday afternoon but I stopped getting text messages after Thursday afternoon and had to keep calling Friday then Saturday then Monday to discover status - ultimately was ready Monday after 4. Not a big problem, still happy to give you a five in survey, but would have been nice to have updates.
3/7/2017
Prathap M. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car was delivered a week late. During the week delay there was no intimation to me about the status of the car.
When I drove out with my car, my tires were ripped by two blades in the tire.
Overall terrible experience.
3/5/2017
William K. VERIFIED CUSTOMER
Vehicle Make : Honda
I would like to first say that I think the job was done well. But I also don't think that these items I am bringing up is difficult to achieve.
****) Newly replaced back tail light had a scratch on it when I picked up my car. What was I supposed to do when I picked up my car, ask for a new light and wait another week, while paying for another week's car rental. No win situation. So I just have accept the a scratch on a supposedly brand new tail light.
2) Have the car cleaned up from all of the grease and grim from the repair. My steering wheel, inside door handles, driver's side seat were filthy. Glue drippings on the seat and the car smell like it's been in the paint shop too long and soaked up all the VOCs.
Small things I think can be easily implemented that will improve customer satisfaction greatly. Overall, good job. With the two suggestions above, will make it a great job.
3/4/2017
Nikita M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Good job done by the team. Special thanks to Henry for his assistance.