They were very helpful and I really enjoyed the daily status updates
8/18/2017
Linda M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everything's by was wonderful!
8/15/2017
Akihiro M. VERIFIED CUSTOMER
Vehicle Make : Honda
a) Rescheduled again and again
b) Ceiling is not attached firmly
c) Parts is also not attached firmly
d) There is some white paint on black seat in the car
Therefore I need to go to the shop again tomorrow
8/11/2017
Jessica B. VERIFIED CUSTOMER
Vehicle Make : Honda
The service and the work was executed fantastically. I appreciated the smoothness of the process. There was no hassle with dropping off or picking up, everyone was on time and very willing to help me.
8/9/2017
Frances J. VERIFIED CUSTOMER
Vehicle Make : BMW
The repair to my vehicle was done very well. However, I'm a bit confused and disappointed with the "cleaning" done on the interior of my car. My car was very clean at drop off and did not need any work. Though I understand that it may get dirty during the repair process, I'm confused by the work performed. The car wasn't vacuumed very well as there was a lot of dirt on the front seats. The driver side mat was extremely muddied yet there was a paper mat laid on top that I had to discard upon pick up of my car. There was this highly glossy yet extremely greasy substance spread all over just the driver side of the car (seat and console) that seemed like a poor attempt at a mock detail of just ****/4 of the interior. If I would've known this was part of the service, I certainly would have declined. I would've raised this issue with the person that did my final walk through but he did not seem interested in my concerns when I pointed a few things out on the exterior and was quick to walk back inside.
8/7/2017
****L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Work and relationship were superb; albeit the job took nearly two weeks to complete. That's probably why I had to wait nearly a month for the opportunity.
I also like the fact that my insurance, GEICO, the body shop and car rental agency were all housed at the same locale; so the bureaucratic hassle was kept to a minimum.
BTW: I had left my iPhone 6 Plus in my returned rental which was recovered for my pick up...a huge relief.
8/5/2017
Phillip D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Poor communication
8/5/2017
Steve P. VERIFIED CUSTOMER
Vehicle Make : BMW
The repair work was great, however how you handled the delivery expectation wasn't very professional. When I dropped the car off on Wednesday, the representative said that it was possible that the car would be ready on Friday even though a delivery date of Monday was committed. I did plan on Monday after that Monday morning I received a text saying it would be ready. I only found out at 3pm that afternoon it wouldn't be ready. They said they would make an effort to finish on Tuesday, but Wednesday was the commit. I really don't understand why it would be so difficult to simply reprint a front bumper on a commuter shedule. It appears that my job was simply reprioritized.
8/4/2017
Annette O. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Everything was completed and ready on time. Great work!!
8/2/2017
Allan H. VERIFIED CUSTOMER
Vehicle Make : Toyota
The bumper you replaced is color matched better than the original! Thank you so much!
7/30/2017
Michael G. VERIFIED CUSTOMER
Vehicle Make : Ford
Very professional and extremely thorough. I would give them a 12 on a one-to-ten scale.
7/29/2017
Luyi G. VERIFIED CUSTOMER
Vehicle Make : Toyota
The work is great. But it took longer than expected - delayed **** day deon the precious estimating pickup date
7/28/2017
Jantine G. VERIFIED CUSTOMER
Vehicle Make : Honda
I was very glad that I could work with Joe himself. An earlier visit had left me disappointed as the person was not good at customer service, and possibly not a people person. But all worked out just fine, and the work done was superb! thank you Joe :-)
Jantine G
7/27/2017
Raymond W. VERIFIED CUSTOMER
Vehicle Make : Scion
****) Do not alert that the car is finished when it isn't. 2) Attention to detail. Picking up car had scratches on new parts, missing/broken pieces, tapes, excessive detailing oil made interior oily & sticky…
7/27/2017
Jac S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Better coordination between personnel giving updates.
7/21/2017
Deepak P. VERIFIED CUSTOMER
Vehicle Make : Mazda
Attention to detail, vehicle repair, communication
7/20/2017
Keaton N. VERIFIED CUSTOMER
Vehicle Make : Acura
Great job. I was very impressed by the professionalism of everyone involved. Thanks so much!
7/20/2017
Chang Z. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thank you very much for your service!
7/16/2017
Christopher S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everybody I talked to was friendly and professional. The quality of work is great. I hope I never need car repairs again, but if I do, I'm coming back to Golden West.
7/15/2017
Tiffany S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I really liked the level of service and care provided. I also appreciated the complimentary wash and vacuum. It was also really nice to follow along with my cars repairs through the picture updates provided.