It took way too long. Delivery date changed 4 times. Had to pay a lot in rental fee.
9/28/2017
Bikash K. VERIFIED CUSTOMER
Vehicle Make : BMW
The car was not ready when I arrived to pick it up.
9/27/2017
Yun W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My car alarm was disconnected during the repair and it wasn't reconnected afterwards. The website also was not updated when my car was ready and I had to call in order to find out. I have been waiting to get my car this whole time and I was contacted a day after it was ready only to find out the process was actually not complete. I am disappointed in the overall process of the repair, but the customer connection from Henry was what made the process more tolerable when he apologized and assured me he can take care of it.
9/27/2017
Sunnyjigger M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Everything went very smoothly. I was impressed as always about how fast you guys get stuff done!
The only minor remark i have is: when i dropped of the car, the estimator saw one more dent than I had seen initially. I wished they had asked me if i wanted to get that one fixed as well.
I will most likley have to do a second round of body work for that.
But again, this is only a small issue, since I should have pointed that out and asked to get that fixed.
9/27/2017
Lola W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Winson and Henry (I think that was his name) were particularly helpful.
9/26/2017
Gaurav Y. VERIFIED CUSTOMER
Vehicle Make : BMW
Car wasnt completely repaired when we went to pick it up
9/23/2017
John B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Good quality work. Would never know car rear bumper was even damaged
9/21/2017
Stephen A. VERIFIED CUSTOMER
Vehicle Make : Chrysler
They called me it was ready but when I showed up, it wasn't ready
9/16/2017
Pingping C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very good service, thanks!
9/16/2017
Jo-ann M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job! My door/side panel looks brand new!
9/15/2017
Nisargdutt D. VERIFIED CUSTOMER
Vehicle Make : Honda
The owner gave me very personal experience of customer satisfaction as he listened intently to the things that I thought were different after the work and fixed the issues/concerns without any reservations. I am highly impressed with his customer first approach and can't thank him enough for this. First rated workmanship and customer focus. Highly recommended.
9/15/2017
Mathew B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Unbelievable how happy I am with not only the work done but the personal effort that was done with the insurance company. You guys went way overboard to make this experience fantastic!!!!! Five star rating doesn't come close to you guys. Thanks a million ????
9/15/2017
Scott S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I like that they did what they said they would do with regards to correcting the wind noise. One suggested change is to have the automated texts be more accurate. Both the last time and this time the texts were innacurate on which day the car would be finished. I have to arrange my schedule to fit it and was inconvient.
9/14/2017
Srinivasan S. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for the good work but unsatisfactory in taking time for delivering the car.It has taken more than two weeks for delivery which could have been expedited. Thanks again.
8/30/2017
Colleen H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very easy and great service!
8/30/2017
David L. VERIFIED CUSTOMER
Vehicle Make : Toyota
I stopped in for an estimate and made an appointment for three weeks in the future. I dropped off my vehicle on the scheduled date but it took three additional days for the assessment to start.
8/29/2017
Oliver K. VERIFIED CUSTOMER
Vehicle Make : Lexus
I like the way you kept me fully updated. Once it is done, more than one person tried to inform me more than once. Thank you.
8/25/2017
Zhengdao X. VERIFIED CUSTOMER
Vehicle Make : Honda
Always get timely notifications. Work is awesome.
8/25/2017
Gary M. VERIFIED CUSTOMER
Vehicle Make : Porsche
Computer fault
8/24/2017
Neena C. VERIFIED CUSTOMER
Vehicle Make : Toyota
My geico claims rep Winson was very helpful, and so was the gentleman who repaired my vehicle from Golden West Auto.