- Inside of car smelled like paint and still smells like paint. Steering wheel was sticky like it was covered with paint dust/overspray. Seats feel sticky/unclean. Carpets weren't clean.
- Rear bumper has a splotch of untreated paint overspray.
- There appears to be paint in the spaces between bumpers and body as though the bumpers were painted while still on the car.
- Paint colors don't seem matched, although this is subjective and depends on the angle of light.
- Worst item: the doorpanels weren't replaced; filler was used. It's really obvious. The rear door especially has multiple ripples, and the paint finish is inconsistent. Really disappointed with this.
2/4/2019
Leslie L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Went to pick up car and it was easily seen that the paint colors did not match, the trunk had not been reassembled properly and there was grease or black stuff on the white leather driver's seat. There also appeared to be paint over spray on the car. Henry said he was embarrasses about the issues and would have car repainted, re in specter, recalibrated, reassembled, etc. Sad and shoddy work. Will NOT ever recommend this shop and will report poor performance to GEICO. With these issues, it will push me beyond the 30 days of rental car coverage, will cost me more gas for gas guzzling rental car and more of my time away from work. Very unhappy customer.
1/27/2019
Janwun L. VERIFIED CUSTOMER
Vehicle Make : BMW
I was very happy with your service. You really did a wonderful job. Thank you so much!
1/26/2019
Evan D. VERIFIED CUSTOMER
Vehicle Make : Mazda
Major issue: repaired bumper and quarter panel did not mate correctly and there was a highly visible kink in the wheel flare. Unbelievable that you would deliver a car to a customer like this.
Minor issues: (a) some sort of white compound was dried onto parts of my steering wheel, (b) right side-view mirror is oily, making it difficult to see objects in it, (c) driver’s window is oily, (d) car smells heavily of “car freshener” odor, which is unpleasant
1/26/2019
Brian S. VERIFIED CUSTOMER
Vehicle Make : Honda
I’ve been going to golden west for years they’re the only autobody shop in the bay area that I would trust my car to . Excellent service, friendly people! I’m a very satisfied customer.
1/26/2019
Matthew T. VERIFIED CUSTOMER
Vehicle Make : Audi
Friendly courteous staff
1/26/2019
Stephany H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciated the text updates. The staff was friendly and helpful. Everything was clearly communicated.
1/22/2019
**** D. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Thanks for quickly taking my car to fix a small issue with the prior repair. Truly appreciate the response
1/22/2019
Shihyu W. VERIFIED CUSTOMER
Vehicle Make : Mazda
Stuffs are friendly and keep letting me know the progress of repairing.
Fix my car very quickly and explained the process clear.
1/15/2019
Freddy G. VERIFIED CUSTOMER
Vehicle Make : Dodge
Well my name is Freddy G
1/13/2019
Maria T. VERIFIED CUSTOMER
Vehicle Make : BMW
I appreciate the day by day update on my car, they are honest, efficient and reliable.
1/11/2019
Saki T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for taking care of my Prius expediently and through a difficult time. Everyone at Golden West was courteous and explained all the steps patiently with me. I would highly recommend your services to other people. Thank you!
1/9/2019
Ravi R. VERIFIED CUSTOMER
Vehicle Make : Acura
Looks like a nice job. Cannot make out that the car has some parts replaced.
1/6/2019
Greg G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The repair seems great, and the extra free work is so much appreciated. My only problem is that my pregnant wife is very sensitive to smells, and she hates the smell of whatever was used to clean the inside of the car. I must admit, I miss the fact that I used to have a little of that new car smell. Now that's gone and replaced by armor all, or whatever. It might be worth asking your clients if they want that, before going forward with it. I'm sure it'll fade soon. Til then I'll keep the windows down ;) but thank you for a job otherwise very well done
12/29/2018
Brian W. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great job!
12/28/2018
Molyka C. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
I was so happy with the service. The staff was nice. They did a wonderful job and even cleaned my car. Henry and Guia took a good care of me. Thank you!
12/22/2018
Hyung S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Really good service thank you!
12/21/2018
Norman J. VERIFIED CUSTOMER
Vehicle Make : Ford
Henry was great, very professional, and personable .
The repair was completed two days ahead of schedule, and
with a welcoming attitude. I appreciate the difficult tasks they performed with a positive attitude. I will definitely return when needed,
I highly recommend this business.