Overall - very courteous and professional service.
My wife just had to drop off the vehicle, pick up the rental, and we were informed across the whole process.
9/12/2019
Khyatiben S. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Well, this was first time I had my car repaired at Golden West Collision center and my experience with everyone (Front desk girl, Enterprise rental girl, Vivian and everyone else I spoke with over the phone was just “Awesome”.. needless to say more :) Everyone was so polite, friendly, compassionate, helpful and detailed oriented and explained me everything and answered all my questions/concerns pretty much asap. All I want to say is, “Thank you so very much” for everything. Things couldn’t have been any better..!!! :)
9/11/2019
Nicholas F. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Everything was very professional, quick, and plesant
9/7/2019
Matthew Y. VERIFIED CUSTOMER
Vehicle Make : VOLVO
Customer service was great. Very informative group and very thorough.
9/5/2019
Nicholas D. VERIFIED CUSTOMER
Vehicle Make : HONDA
When I heard of “express service” from the geico agent, I thought “that sounds like cheapo work”. I guess I was right.
8/29/2019
Nirmal G. VERIFIED CUSTOMER
Vehicle Make : ACURA
Issue is not fixed
8/28/2019
Jeremias B. VERIFIED CUSTOMER
Vehicle Make : VOLKSWAGEN
The work took one week more than expected. The reason was a part that did not work in my car. I was told that "it was the right part, but did not work in my car". Interesting approach, still the wrong part and therefore, obviously an error on your side.
Unfortunately, your representative maintained that this issue has not his fault instead of offering a acceptable solution. I had to haggle with your representative for who pays for the extra one week of rental car costs. In the end, he agreed to pay half of the extra week, only to reduce it to three of seven days at the rental car counter.
Furthermore, when I first arrived to pick of the car, the paint work at the door had clearly visible issues that had to be fixed. While the fix was satisfactory, it took me another roundtrip to Golden West and an hour of my time.
While this makes for a great story to tell my friends, it is not an example of what I could call complete satisfactory.
8/26/2019
Mark M. VERIFIED CUSTOMER
Vehicle Make : GMC
Joe McKenna and his crew are the best in the body and paint business in the Bay Area. I don’t always crash my truck/car...but when I do, I prefer Golden West Collision. Cheers
8/24/2019
F VERIFIED CUSTOMER
Vehicle Make : GMC
I was completely satisfied the friendly service and customer service that i received from Golden West Collision Center. Lee Abenoja gave me a very reasonable estimate and was able to complete the work with no additional costs. He explained everything in great detail and made the experience fast, friendly, and fluid. You guys delivered my truck back to me cleaner than it has ever been too!!! We have used Golden West Collision Center in the past, and will not hesitate to use you guys again, although i hope I don’t have to. 10 out oF
8/16/2019
Sujesh K. VERIFIED CUSTOMER
Vehicle Make : MAZDA
I was very satisfied. Since there was an urgency in getting the vehicle back, I'd mentioned it to the service personal and they made sure the job was completed within 3 days!
8/15/2019
Alice P. VERIFIED CUSTOMER
Vehicle Make : HONDA
It's very fast and job done very well
8/14/2019
Kenneth M. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Only have about sixty miles on the vehicle since picking it up, but it looks beautiful and tracks straight and true. Thank you!
8/13/2019
WANDA P. VERIFIED CUSTOMER
Vehicle Make : MAZDA
Your team is great and very helpful. The Enterprise lady was great and gave me a great upgrade. My car looks like new ????
8/9/2019
Janet S. VERIFIED CUSTOMER
Vehicle Make : KIA
Wow, what can I say. Excellent customer service. In and out in **** day! And a beautiful detail to boot! I will send everyone to Golden West!
8/3/2019
Martin P. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
I love the personal service and the convenience of all in one with body shop, geico and car rental in one place.
7/27/2019
Declan F. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Superb service.
7/27/2019
Paul D. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Excellent work on time
7/26/2019
FRANK C. VERIFIED CUSTOMER
Vehicle Make : HONDA
We dealt with Lee Abenoja who did an “EXCELLENT JOB” explaining what needed to be done. Also he was very curious and understanding...we really enjoyed working with him. The car looked GREAT inside and out when we picked it up. We would definitely recommend your company. We would give you a “10” Also keeping us up to date on every thing that was going on and retuning all calls and answering any questions “10”
7/18/2019
Daria C. VERIFIED CUSTOMER
Vehicle Make : KIA
Great job! Paint is like fresh from the factory. Many thanks to the crew!