The team was highly professional, yet personal enough to make me feel more at ease. They made an upsetting situation much easier to handle.
10/5/2019
Nitin P. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Car was completed in a timely fashion, but it was not properly cleaned/ washed.
10/5/2019
Suzanne A. VERIFIED CUSTOMER
Vehicle Make : VOLKSWAGEN
Your front desk rep Melanie was very rude and disrespectful to me. I would never bring my car to Golden West again.
9/28/2019
Suresh G. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Repair was excellent. Repair consultant behavior needs improvement
9/28/2019
Melissa T. VERIFIED CUSTOMER
Vehicle Make : MAZDA
So easy, great service from everyone!! Thank you!
9/28/2019
Abdelmalek K. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
Professionalism
9/27/2019
Fan B. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
Nice.
9/26/2019
Jeffrey N. VERIFIED CUSTOMER
Vehicle Make : HONDA
Every team member was professional, polite and helpful.
9/25/2019
Suyash J. VERIFIED CUSTOMER
Vehicle Make : HONDA
Lee was very detailed and provided all the details
9/25/2019
Milena M. VERIFIED CUSTOMER
Vehicle Make : DODGE
Seevice was excellent. From the estimater to the enterprise rental in the building, it was a pleasant experience for something that started out unpleasant. Thank you!!!
9/24/2019
Karen K. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
The owner goes above and beyond. He is a master at customer service. The gal behind the desk - not so much. She would benefit from some customer service skills training. But if not possible just a smile could work wonders.
9/21/2019
Wumengjian Z. VERIFIED CUSTOMER
Vehicle Make : AUDI
****) Taking too long to order parts.
2) Glue marks left on windshield. Extremely difficult to clean.
3) Oil left on wheels. Not sure what it is used for.
9/20/2019
Andrea G. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Very professional team -- great service.
9/20/2019
Gayle P. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
You guys did a great job! Thank you!
9/17/2019
Melissa C. VERIFIED CUSTOMER
Vehicle Make : LAND ROVER
Everyone at Golden West collision was the epitome of class. 5 star service from the front desk, rental car desk, walk through upon check out and complete go over inspection of my vehicle upon pick up. I will never use another body shop again, and I will recommend to anyone I know. The work performed was perfect, and the extra attention to detail shines at this family operated body shop. Well done Golden West team. You have gained a new fan!
9/15/2019
Shrimivasa M. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Excellent people
9/14/2019
Venkatesh R. VERIFIED CUSTOMER
Vehicle Make : SUBARU
Grt service
9/13/2019
Mehmet P. VERIFIED CUSTOMER
Vehicle Make : HONDA
Overall - very courteous and professional service.
My wife just had to drop off the vehicle, pick up the rental, and we were informed across the whole process.
9/12/2019
Khyatiben S. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Well, this was first time I had my car repaired at Golden West Collision center and my experience with everyone (Front desk girl, Enterprise rental girl, Vivian and everyone else I spoke with over the phone was just “Awesome”.. needless to say more :) Everyone was so polite, friendly, compassionate, helpful and detailed oriented and explained me everything and answered all my questions/concerns pretty much asap. All I want to say is, “Thank you so very much” for everything. Things couldn’t have been any better..!!! :)
9/11/2019
Nicholas F. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Everything was very professional, quick, and plesant