My car was over a week late from the promise date. I had left many messages to get updates and ALL of my calls went unanswered. There is no excuse for avoiding a customer's calls.
12/30/2015
Saul B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent service and customer attention
12/6/2015
Haixia E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Happy
12/4/2015
Enrique M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great customer service
12/4/2015
Janet M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for a job well done. The job was finished in excellent time.
From start to finish I was pleased. Was advised every step of the job,
11/13/2015
Brendan G. VERIFIED CUSTOMER
Vehicle Make : Scion
Everyone was very helpful and the body show did a great job. Thank you!
11/11/2015
Teresa S. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys did an excellent job. You were accurate in your pricing and I appreciate all the hard work in making my dented up truck look new again
11/11/2015
James W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Rebeka and **** were great.
10/30/2015
Sharon W. VERIFIED CUSTOMER
Vehicle Make : Jeep
Friendly staff! Worked with me to get me back in jeep!
10/22/2015
Edna S. VERIFIED CUSTOMER
Vehicle Make : Honda
The dumpster still looks damaged. When I picked up my car no one was there other than the rude girl at the front. I would have thought someone would walk the repairs with me and I could have pointed it out at that moment. I tried calling my Geico rep to report that I still see damage and have not gotten a call back.
10/19/2015
Peter L. VERIFIED CUSTOMER
Vehicle Make : Acura
The messages might be a bit clearer. I never got the message that the car was indeed ready, only an estimated time and no confirmation.
10/18/2015
Dhansukh A. VERIFIED CUSTOMER
Vehicle Make : Honda
Since moving to Katy in August 2013, I have been a regular customer of Don McGill Toyota; be it for service or for Body shop work & have very good experience. I must mention about Jesse Terran in service department, he is very helpful, professional & very courteous.
10/17/2015
Vernita G. VERIFIED CUSTOMER
Vehicle Make : Dodge
No I am very dissatisfied with the workmanship done on my 2013 Dodge Avenger. My bumper is misaligned. My trunk is misaligned. My passenger door has paint over spray on it. My rear quarter panel has paint missing. My carpet inside my trunk was not placed back properly. Words at this point can not describe how dissatisfied and disgusted with Don McGill Express Service repair service.
10/16/2015
Xiomara R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you Ximena @ Don Mcgill Toyota, Katy
You made this difficult moment with my car, much easier
Going out of your way to keep me update even after hours
To all the team behind your kind smile thank you as well :)
10/14/2015
Farzam S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Job well done. They done the job fast
10/14/2015
Rebekah P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ximena and her team took great care of me. I'm greatly satisfied with both the work and customer service! Thanks Don McGill Toyota!
10/2/2015
Corwin C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for being courteous and following through with your promises. The repair was professional. You can't even tell where the damage was. I really appreciate your professionalism.
9/30/2015
Cynthia T. VERIFIED CUSTOMER
Vehicle Make : Cadillac
My car was taken care of professionally and courteously.
9/23/2015
Mark S. VERIFIED CUSTOMER
Vehicle Make : Toyota
It's still early, I've had my truck back 24 hrs. So far all seems to be fine. If the quality of work is comparable to the customer service i'm confident I will have no problems. Robbie was excellent to work with, kept me informed and did what he said he would do. When I picked up my truck it has just been detailed and looked as new as the day I drove it off the lot. It's these little things that people notice and I appreciate.